What are the responsibilities and job description for the Customer Access Senior/UKHC position at Inside Higher Ed?
Job Title
Customer Access Senior/UKHC
Requisition Number
RE54456
Working Title
Customer Access Senior/UKHC
Department Name
H4027: REV Cycle MGT-PFE
Work Location:
Lexington, KY
Grade Level
08
Salary Range
$19.00-30.09/hour
Type Of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies::
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
4 yrs
Required License/Registration/Certification
None
Physical Requirements
Call Center Work; Requires sitting for extended periods of time.
Shift
Days, Monday-Friday, 8am-4:30pm
Job Summary
The primary responsibilities of the Customer Access Senior, for the UK HealthCare Patient Access Call Center, include: resolution of escalated Patient Access problems; hire, train, coach and supervise Customer Access Associates; monitor work groups performance, as well as volumes, productivity, audits and accuracy reports; commitment to excellent customer service; process standardization activities of workflow and efficiency improvements; ensure compliance with University, federal, state, and local regulations.
Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.
Skills / Knowledge / Abilities
The ideal candidate will possess strong leadership skills, attention to detail, and customer focus.
Does this position have supervisory responsibilities? :
Yes
Preferred Education/Experience
Five or more years of healthcare and/or customer service experience preferred.
Deadline To Apply
05/25/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Customer Access Senior/UKHC
Requisition Number
RE54456
Working Title
Customer Access Senior/UKHC
Department Name
H4027: REV Cycle MGT-PFE
Work Location:
Lexington, KY
Grade Level
08
Salary Range
$19.00-30.09/hour
Type Of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies::
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
4 yrs
Required License/Registration/Certification
None
Physical Requirements
Call Center Work; Requires sitting for extended periods of time.
Shift
Days, Monday-Friday, 8am-4:30pm
Job Summary
The primary responsibilities of the Customer Access Senior, for the UK HealthCare Patient Access Call Center, include: resolution of escalated Patient Access problems; hire, train, coach and supervise Customer Access Associates; monitor work groups performance, as well as volumes, productivity, audits and accuracy reports; commitment to excellent customer service; process standardization activities of workflow and efficiency improvements; ensure compliance with University, federal, state, and local regulations.
Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.
Skills / Knowledge / Abilities
The ideal candidate will possess strong leadership skills, attention to detail, and customer focus.
Does this position have supervisory responsibilities? :
Yes
Preferred Education/Experience
Five or more years of healthcare and/or customer service experience preferred.
Deadline To Apply
05/25/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Salary : $19 - $30