What are the responsibilities and job description for the Client Services Representative position at Inside Higher Ed?
Posting Number:
S14365P
Working Title:
Client Services Representative
Department:
VetMed-Athens Diagnostic Lab
About The University Of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part Time:
Full Time
Additional Schedule Information:
Monday through Friday, 8:00 AM until 5:00 PM
Advertised Salary:
34,000
Posting Date:
11/11/2025
Open Until Filled:
Yes
Proposed Starting Date:
12/01/2025
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Classification Title:
Customer Service Rep I
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent
Position Summary:
In this comprehensive position, the client services representative will be the first point of contact (via telephone and in person) for all clients of the Athens Veterinary Diagnostic Laboratory. This incumbent will courteously and efficiently handle and/or route client inquiries and concerns to the appropriate areas with the lab or University. This incumbent will also conduct technical administrative work in the collection, maintenance and distribution of administrative data used to produce reports which require analysis and comparisons. Lastly, this incumbent will assist the Accounting/Administrative Team and Director with administrative tasks.
Knowledge, Skills, Abilities And/or Competencies:
No
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources?:
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):
Yes
Credit And P-Card Policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy:
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities:
Diagnostic Laboratory
45
Duties/Responsibilities:
Accessions duties:
25
Duties/Responsibilities:
Administrative duties
20
Duties/Responsibilities:
Ancillary Administrative/Laboratory Support
10
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Amy Lavender
Recruitment Contact Email:
amydors@uga.edu
S14365P
Working Title:
Client Services Representative
Department:
VetMed-Athens Diagnostic Lab
About The University Of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part Time:
Full Time
Additional Schedule Information:
Monday through Friday, 8:00 AM until 5:00 PM
Advertised Salary:
34,000
Posting Date:
11/11/2025
Open Until Filled:
Yes
Proposed Starting Date:
12/01/2025
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Classification Title:
Customer Service Rep I
FLSA:
Non-Exempt
FTE:
1.00
Minimum Qualifications:
High school diploma or equivalent
Position Summary:
In this comprehensive position, the client services representative will be the first point of contact (via telephone and in person) for all clients of the Athens Veterinary Diagnostic Laboratory. This incumbent will courteously and efficiently handle and/or route client inquiries and concerns to the appropriate areas with the lab or University. This incumbent will also conduct technical administrative work in the collection, maintenance and distribution of administrative data used to produce reports which require analysis and comparisons. Lastly, this incumbent will assist the Accounting/Administrative Team and Director with administrative tasks.
Knowledge, Skills, Abilities And/or Competencies:
- Communications skills: Ability to communicate verbally in a friendly and non-confrontational manner. Ability to multi-task and communicate effectively in writing.
- Computer/Equipment knowledge and skills: Knowledge of general computer software, including Word, Excel & Acrobat.
- Familiarity with multi-line phone and standard office equipment (copier, scanner, fax).
- Organizational skills: Extremely reliable, ability to effectively interact with various personalities, and ability to work well under pressure and in stressful situations.
- Quality assurance and quality control: Attention to detail and ability to handle sensitive/confidential information.
- Technical laboratory knowledge: Knowledge of medical terminology.
- Administrative skills: Knowledge of accounting and bookkeeping principles, practices, and procedures.
- Long periods of sitting or standing
- Driving to perform job related duties
No
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources?:
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):
Yes
Credit And P-Card Policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy:
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities:
Diagnostic Laboratory
- Receive in-coming calls to the Laboratory and route calls to other faculty and staff as needed
- Accurately record voice messages and promptly remit to appropriate staff members
- Provide answers to client questions on general matters such as test schedules, fees, etc.
- Maintain a log of all incoming phone calls
- Maintain the answering machine to assure that the appropriate greeting message is recorded at the end of each day
- Greet onsite visitors and clients, directing them where to drop samples or to the appropriate person or departments
- Monitor and maintain AVDL email address when covering phones. This
- includes responding to any emails from clients, forwarding test results to appropriate staff, addressing failed fax and failed email report messages promptly
- Answer any chats coming in from website chat function
- Package and send supplies to clients including UPS labels, Specimen bags, Courier drop boxes, and BVD kits
- Set-up new client accounts for online results/ bill payment access Assist clients with use of online account system
45
Duties/Responsibilities:
Accessions duties:
- Efficiently processes, validates, accessions, and distributes different veterinary biological diagnostic specimens for testing to laboratory sections, consistent with standard operating procedures, while maintaining sample integrity and following biosafety procedures.
- Respectfully and expeditiously communicate about diagnostic biological samples and diagnostic tests, including problem resolution, with internal and external customers.
- Accurately enter all submission information into LIMS system.
25
Duties/Responsibilities:
Administrative duties
- Enter UPS charges, outside lab charges, and courier charges on client accounts
- Assist with contacting clients by phone to collect on accounts with a balance over 30 days
- Maintain AVDL listerv, birthday list, and employee contact list as new employees arrive or employees depart
- Perform other business-related tasks as assigned by the Business Manager, Administrative Manager or the Director
20
Duties/Responsibilities:
Ancillary Administrative/Laboratory Support
- Enter submission information and results into VetView as directed by the Case Manager, Business Manager or Administrative Manager
- Perform courier runs to VTH
10
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Amy Lavender
Recruitment Contact Email:
amydors@uga.edu
