What are the responsibilities and job description for the Bookstore Customer Service Associate position at Inside Higher Ed?
Job Category
Casual Wage
Position Title
Bookstore Customer Service Associate
Full Time/Part Time
Part Time
Division
Finance and Administration
Department
Colgate Bookstore
Hiring Wage/Salary Range
$16.00 / hour
Department Statement
Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.
Successful candidates for this position will earn sick leave, paid time off, free parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.
The Colgate Bookstore is Central New York’s largest independent bookstore, located in a historic three-story building in the heart of Hamilton. We are owned and operated by Colgate University and are committed to upholding the University’s standard of excellence in fostering an inviting and inclusive atmosphere and providing exceptional, personalized service to all.
Seeking to hire bookstore customer service associates to work in various depts providing customer service on the sales floor or by phone, stocking merchandise, processing transactions through register, receiving, returns, pulling textbook orders and other areas as assigned.
Accountabilities
Duties vary, but may include: working at the register, helping with general books, textbooks, gift wing, general merchandise.
Professional Experience/ Qualifications
Physical Requirements:
Must be available to work weekends.
Requisition Number
2025CW041Posting
Temporary
Yes
Work Schedule
Must be available to work weekends.
Job Open Date
11/18/2025
Open Until Filled
No
EEO Statement
The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws.
Clery Act
CAMPUS CRIME REPORTING AND STATISTICS
The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at cusafety@colgate.edu.
Casual Wage
Position Title
Bookstore Customer Service Associate
Full Time/Part Time
Part Time
Division
Finance and Administration
Department
Colgate Bookstore
Hiring Wage/Salary Range
$16.00 / hour
Department Statement
Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.
Successful candidates for this position will earn sick leave, paid time off, free parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.
The Colgate Bookstore is Central New York’s largest independent bookstore, located in a historic three-story building in the heart of Hamilton. We are owned and operated by Colgate University and are committed to upholding the University’s standard of excellence in fostering an inviting and inclusive atmosphere and providing exceptional, personalized service to all.
Seeking to hire bookstore customer service associates to work in various depts providing customer service on the sales floor or by phone, stocking merchandise, processing transactions through register, receiving, returns, pulling textbook orders and other areas as assigned.
Accountabilities
Duties vary, but may include: working at the register, helping with general books, textbooks, gift wing, general merchandise.
Professional Experience/ Qualifications
- Ability to provide excellent customer service
- Ability to have a flexible schedule
- Ability to work in a fast paced environment
- Ability to learn Point of Sale (P.O.S.) and inventory systems
- Ability to work weekends
- Ability to work collegially with a diverse group of faculty, staff and students on a daily basis
Physical Requirements:
- Ability to stand for long periods of time – up to 6 hours
- Ability to look at a screen for long periods of time – up to 6 hours
- Ability climb stairs
- Ability to lift up to 30 pounds
Must be available to work weekends.
Requisition Number
2025CW041Posting
Temporary
Yes
Work Schedule
Must be available to work weekends.
Job Open Date
11/18/2025
Open Until Filled
No
EEO Statement
The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws.
Clery Act
CAMPUS CRIME REPORTING AND STATISTICS
The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at cusafety@colgate.edu.
Salary : $16