Assistant Registrar for Systems Infrastructure

Position Number:

998916

Functional Title:

Assistant Registrar for Systems Infrastructure

Position Type:

Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose Of The Organizational Unit:

In support of the mission of UNC Greensboro, the University Registrar’s Office (URO) fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Position Summary:

The Assistant Registrar for Systems Infrastructure plays a pivotal role in managing and maintaining all systems related to curriculum maintenance and changes within the University Registrar’s Office. Reporting directly to the Senior Assistant Registrar for Systems Infrastructure, this position ensures that essential platforms, including but not limited to Courseleaf, DegreeWorks, Smart Plan, and Banner, operate efficiently and support institutional goals. The Assistant Registrar is committed to providing exceptional service to students, faculty, and staff, maintaining the highest standards of quality and support in all aspects of systems infrastructure.

Minimum Qualifications:

• Relevant post-Baccalaureate degree required; for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant undergraduate degree and relevant experience in substitution.
  
  

Preferred Qualifications:

• Master’s degree from an accredited college or university and three years of experience in a registrar’s office.
• Demonstrated expertise working with Student Information Systems or similar educational administration software.
• Demonstrated ability to work effectively with and foster collaboration among a wide range of individuals and constituencies in a large, complex academic environment.
• Familiarity with issues that influence higher education and/or the profession.
• Passion for enhancing the student and faculty experience.
• Attention to detail and commitment to maintaining high standards in recordkeeping and service delivery.
• Adaptability and willingness to embrace new technologies and procedures to improve efficiency and effectiveness.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Excellent verbal and written communication skills.
• Demonstrated commitment to providing outstanding customer service.
• Ability to explain processes and procedures with clarity and accuracy.
• Capacity to work both independently and as part of a collaborative team.
• Knowledge of student information systems or applications such as: Ellucian Banner, National Student Clearinghouse, Leepfrog CourseLeaf, and Degree Audit and experience in a decentralized University preferred.
  
  

Recruitment Range:

$59,205 - $60,000

Org #-Department:

University Registrar's Office - 10204

Job Open Date:

05/13/2026

Open Until Filled:

Yes

FTE:

1.000

Type Of Appointment:

Permanent

Number Of Months Per Year:

12

FLSA:

Exempt

Percentage Of Time:

40%

Key Responsibility:

Curriculum Systems Support and Maintenance

Essential Tasks:

• Manage, maintain, and oversee all systems related to curriculum maintenance and changes, including Courseleaf, DegreeWorks, Smart Plan, and Banner.
• Coordinate projects and updates in all related systems with team members
• Collaborate with university stakeholders to ensure systems meet current academic and administrative needs.
• Provide technical support and guidance for system users, including students, faculty, and staff.
• Coordinate system upgrades, troubleshooting, and data integrity checks.
• Develop and implement procedures for effective curriculum management and change processes.
• Ensure compliance with university policies and relevant regulations regarding academic systems and records.
• Serve as a liaison between the Registrar’s Office and IT or external vendors for systems-related issues.
• Assist in training and onboarding staff members in the use of curriculum systems.
  
  

Key Responsibility:

Leadership

Essential Tasks:

• Oversees all staff members within curriculum systems.
• Serves as the primary manager of project priorities and related to curriculum updates.
• Oversees and coaches direct reports in the University Registrar’s Office and assists with setting the direction for the Systems Infrastructure Curriculum staff.
• Manages the creation and execution of system testing timelines and deadlines
• Oversee all aspects of the development, maintenance, and alignment of systems data to ensure accurate academic records and record processing.
  
  

Percentage Of Time:

15%

Key Responsibility:

Systems Maintenance and Testing

Essential Tasks:

• Serves as a resource for processing operations needed to assist in curriculum and systems matters.
• Responsible for providing back up team tasks as needed.
  
  

Percentage Of Time:

5%

Key Responsibility:

Unspecified Responsibilities

Essential Tasks:

• Performs other duties as assigned.
  
  

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Lifting-0-30 lbs. - O, Holding

Work Environment:

Inside - F