What are the responsibilities and job description for the Assistant Director of Operations, Undergraduate Admissions position at Inside Higher Ed?
Job Title: Assistant Director of Operations, Undergraduate Admissions
Location: Summerville Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 296193
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
Job Summary
The Assistant Director of Operations, Undergraduate Admissions, supervises a team that evaluates and processes over 10,000 undergraduate applications to Augusta University per year. This includes monitoring and evaluating the GPA and transcript evaluation and decision processing, as well as working with academic colleges to understand their admissions decisioning needs. The Assistant Director oversees the tuition classification process for all applicants, including communicating with students and evaluating various tax and legal documents, based on University System of Georgia policies. The Assistant Director generates reports and queries to provide data and transparency throughout the GPA and transcript evaluation process for all undergraduate student types, contributing to university enrollment goals.
Responsibilities
The duties include, but are not limited to:
OPERATIONS MANAGEMENT: Lead the efforts for GPA and transcript evaluation and decision-making processes for all undergraduate applications by managing team members, monitoring daily decision processes, and working with academic departments/leaders to ensure admissions decisions are consistent and adhere to university and USG policies. Perform regular audits on GPA and transcript evaluations and admission decisions. Monitor data integrity and consistency between CRM and SIS.
SUPERVISION: Recruit, select, train, and supervise a team of two staff members within the Office of Undergraduate Admissions, conducting performance evaluations, goal setting, time and leave compliance, and essential project management, including performing daily quality control checks on document and data entry in both the CRM and SIS for all undergraduate students, according to established procedures.
TUITION CLASSIFICATION: Utilize University System of Georgia (USG) and Board of Regents (BOR) policies to determine tuition classification and waiver eligibility for more than 1,500 incoming student populations each academic year. Request and evaluate legal documentation from students, as needed, for eligibility. Maintain up-to-date knowledge on tuition classification and waiver policies for eligibility.
REPORTING AND PROCESS IMPROVEMENT: Generate required or requested information and/or data for all undergraduate applications, internal or external reports, and records, and organizing and presenting the information in a usable and understandable format. Assist the Associate Director of Operations in effective training on departmental procedures and policies, making appropriate work assignments.
OTHER: Perform other duties as assigned.
Required Qualifications
Master's degree from an accredited college or university and a minimum one year of experience related to processing, admissions operations, enrollment management, student services, or other related administrative operations OR Bachelor's degree from an accredited college or university and a minimum of two years of experience related to processing, admissions operations, enrollment management, student services, or other related administrative operations.
Preferred Qualifications
Preference given to individuals with experience in Technolutions Slate CRM, BANNER SIS, reporting systems, transfer articulation, or other student information systems. Proficient in Microsoft Excel. Supervisory or leadership experience. Experience in Higher Education.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Willingness to learn Slate CRM, Axiom, and Banner SIS.
Willingness to learn USG Tuition Classification policies and procedures.
Willingness to learn third-party systems that support AU efforts (test scores, Systematic Alien Verification for Entitlements (SAVE), Transfer Evaluation Systems).
Skills
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Abilities
Ability to maintain confidentiality.
Demonstrated ability to work with a wide range of people.
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
Shift/Salary/Benefits
Shift: Days/M-F (Work outside of standard business hours may be required)
Pay Band: B10
Salary: $52,500/annually
Salary to be commensurate with the qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
Location: Summerville Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 296193
- About Us
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
Job Summary
The Assistant Director of Operations, Undergraduate Admissions, supervises a team that evaluates and processes over 10,000 undergraduate applications to Augusta University per year. This includes monitoring and evaluating the GPA and transcript evaluation and decision processing, as well as working with academic colleges to understand their admissions decisioning needs. The Assistant Director oversees the tuition classification process for all applicants, including communicating with students and evaluating various tax and legal documents, based on University System of Georgia policies. The Assistant Director generates reports and queries to provide data and transparency throughout the GPA and transcript evaluation process for all undergraduate student types, contributing to university enrollment goals.
Responsibilities
The duties include, but are not limited to:
OPERATIONS MANAGEMENT: Lead the efforts for GPA and transcript evaluation and decision-making processes for all undergraduate applications by managing team members, monitoring daily decision processes, and working with academic departments/leaders to ensure admissions decisions are consistent and adhere to university and USG policies. Perform regular audits on GPA and transcript evaluations and admission decisions. Monitor data integrity and consistency between CRM and SIS.
SUPERVISION: Recruit, select, train, and supervise a team of two staff members within the Office of Undergraduate Admissions, conducting performance evaluations, goal setting, time and leave compliance, and essential project management, including performing daily quality control checks on document and data entry in both the CRM and SIS for all undergraduate students, according to established procedures.
TUITION CLASSIFICATION: Utilize University System of Georgia (USG) and Board of Regents (BOR) policies to determine tuition classification and waiver eligibility for more than 1,500 incoming student populations each academic year. Request and evaluate legal documentation from students, as needed, for eligibility. Maintain up-to-date knowledge on tuition classification and waiver policies for eligibility.
REPORTING AND PROCESS IMPROVEMENT: Generate required or requested information and/or data for all undergraduate applications, internal or external reports, and records, and organizing and presenting the information in a usable and understandable format. Assist the Associate Director of Operations in effective training on departmental procedures and policies, making appropriate work assignments.
OTHER: Perform other duties as assigned.
Required Qualifications
Master's degree from an accredited college or university and a minimum one year of experience related to processing, admissions operations, enrollment management, student services, or other related administrative operations OR Bachelor's degree from an accredited college or university and a minimum of two years of experience related to processing, admissions operations, enrollment management, student services, or other related administrative operations.
Preferred Qualifications
Preference given to individuals with experience in Technolutions Slate CRM, BANNER SIS, reporting systems, transfer articulation, or other student information systems. Proficient in Microsoft Excel. Supervisory or leadership experience. Experience in Higher Education.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Willingness to learn Slate CRM, Axiom, and Banner SIS.
Willingness to learn USG Tuition Classification policies and procedures.
Willingness to learn third-party systems that support AU efforts (test scores, Systematic Alien Verification for Entitlements (SAVE), Transfer Evaluation Systems).
Skills
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Abilities
Ability to maintain confidentiality.
Demonstrated ability to work with a wide range of people.
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
Shift/Salary/Benefits
Shift: Days/M-F (Work outside of standard business hours may be required)
Pay Band: B10
Salary: $52,500/annually
Salary to be commensurate with the qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
Salary : $52,500