Claims Technical Specialist

Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third-party claims administration firm that provides risk management services to customers and is currently seeking a Claims Technical Specialist. The ideal candidate will have experience in Title 59, excess companies, professional liability (public officials, police professional/legal law enforcement liability and employment practice liability (ELP).

The Claims Technical Specialist manages complex claims ensuring fair, timely, and cost-effective resolutions. This role provides expert litigation oversight, controls claim expenses and supports negotiation and settlement strategies. The Claims Technical Specialist also serves as a technical resource and mentor, assisting in the training and development of claims staff while partnering with claims leadership to deliver high-quality outcomes for self-insured clients.

The ideal candidate will reside in the Harrisburg, PA or the New Jersey area.

Essential Duties and Responsibilities

• Handles a specific caseload of claims of complex nature involving litigation, subrogation and indemnity.
• Supports the Claims Manager by providing training, education, guidance and development of employees as it relates to litigation.
• Effectively controls and directs claims personnel in litigation matters to achieve a fair and reasonable settlement by assisting the Sr. Claims Representatives, Claims Representatives I and Claims Representative II with coverage questions, assigning counsel and negotiations.
• Effectively evaluates and establishes relationships with attorneys and other insurance companies in order to promote and secure economical, equitable, and timely settlement of claims involving litigation.
• Controls all aspects of litigation to reduce expenses by handling litigation matters expediently and effectively.
• Regularly prepares claims summaries, attends client meetings and presents claims information.
• Prepares and presents annual stewardship reports.
• Completes quarterly excess reports in accordance with the policies provisions.
• Adheres to specific client handling instructions for each Self-Insured client.
• Develops Sr. Claims Representatives, Claims Representatives and Claims Associates strengthening their litigation techniques and gaining a high level of quality through training and seminars.
• Efficiently uses the computer systems on a regular basis and assumes responsibility for learning new systems/software made available.
• Attends oral presentations on renewals to retain existing clients or potential new business.

Qualifications

Education/ Credentials

• Bachelor’s degree and/or successful completion of continuing education opportunities in casualty claims handling and litigation preferred
• IIA Certificate in General Insurance and Associate in Claims courses desirable
• Adjuster’s license or be willing to obtain one as required

Required Experience

• Minimum of 5-years’ experience in a casualty claims industry with emphasis on litigation

Technical/ Professional Knowledge

• Must have excellent demonstrated communication skills, both oral and written
• Must have excellent demonstrated interpersonal skills
• Must have excellent demonstrated organizational skills, with the ability to work independently
• Must be detail oriented, as assigned work requires significant attention to detail
• Personal Computer skills, with an emphasis on Microsoft Products
• Ability to work within a team-oriented, fast-paced, customer-focused environment
• Extensive knowledge of tort law, federal and state laws applicable to all types of claims encountered; Unfair Claims Settlement Practices Act, insurance policy coverages and provisions, and medical, legal, automotive and construction terminology
• Must have well developed negotiation skills

The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $90,872 - $124,949. Additionally, you may be eligible to participate in our annual incentive program, depending on your eligibility under the plan.

Job Requirements (as required by ADA- Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays as required.