What are the responsibilities and job description for the ServiceNow Developer position at Inserso?
The ServiceNow Developer is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000 ) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.
Responsibilities:
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.
Responsibilities:
- Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
- Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
- Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
- Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
- External API knowledge used for ServiceNow integration and automation.
- Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
- Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
- Design, implement, and perform ongoing operations and maintenance process' on the ServiceNow instance.
- Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
- Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
- Develop credible and high-integrity relationships with customers technical resources.
- Other tasks as required in support of the ServiceNow tool.
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
- Associate's degree in related field or equivalent experience.
- 6 years of experience in IT support or related field, preferability in software development or configurations.
- 4 years of experience hands-on developing, installing and supporting ITSM applications in a large-scale environment, preferability using ServiceNow.
- 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
- 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
- ServiceNow CSA (Certified System Administrator).
- Demonstrated understanding of ITSM processes.
- Agile knowledge (sprints, stories, epics, etc.).
- ITIL v4 certified.
- ServiceNow Developer certification.
- Familiarity with SaaS and Cloud technologies.
- SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
- Service Management or Service Dependency Mapping Tools Configuration Management.
- Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
- Sunflower Asset Management Solutions.
- ITOM Visibility
- ITOM Health
- Service Mapping
- Business Applications
- Vulnerability Response
- Effectively communicate with customers, stakeholders, and technical specialists.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.