What are the responsibilities and job description for the Inside Sales position at Insco Distributing, Inc.?
JOB DESCRIPTION
TITLE: Inside Sales Representative
Salary Level: Hourly
FLSA Classification: Exempt
Department: Store
Rev Date: 5.08.2025
Reports to: Branch Manager
Position Summary:
The Inside Sales Representative is a vital resource for sales and branches by creating quotes/orders, researching hard-to-find products and occasionally handling requests direct from customers. This allows the branches and sales personnel to focus their time and efforts on supporting customer needs and providing quality service.
The Inside Sales Representative is a dedicated and customer-focused team member who provides exceptional service and support at our branch location. The Inside Sales Representative should possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. This role offers an opportunity to contribute to a dynamic team while delivering excellent customer service and operational support.
Essential Duties and Responsibilities:
- Provides resources to the direct HVAC Sales effort
- Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
- Deliver outstanding customer service through strong interpersonal skills and active listening.
- Supporting Sales by generating quotes amp; orders amp; material take-offs from plans
- Supporting Sales by proving direct customer support to key accounts
- Supporting Branches by creating quotes, counter assistance, product information amp; application support.
- Assist in the maintenance of store housekeeping efforts
- Perform accurate data entry and retrieval in the computer system, including processing customer orders, branch transfers, quotations, inventory details, and pricing.
- Clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.
- Conduct accurate cycle counts and inventory management as needed.
- Build and maintain strong relationships with customers by providing after-sales service, securing repeat business, sharing promotions, and cross-selling products.
- Will be required to perform other duties as requested, directed or assigned.
Required Competencies, Knowledge, Skills, amp; Abilities:
- Strong product knowledge with the ability to provide recommendations and solutions.
- Excellent communication and customer service skills.
- Strong written and verbal communication skills
- Ability to multi-task and work in a fast-paced environment.
- Microsoft Office Suite amp; POS/ERP System Knowledge
- Experience with data entry and inventory management systems preferred.
- Physical ability to lift and handle products safely.
- Read and interpret safety rules, operational, and technical documents
Education amp; Experience:
- High School Diploma or General Education Degree (GED)
- Two Years of HVAC Industry experience Required
- General knowledge of HVAC products preferred
- HVAC Estimating Experience a Plus
Supervisory Responsibilities:
- None
Physical Demands:
- Required to lift up to 75 lbs.
- Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.
Work Environment:
- Location of position: Austin Area, Texas
- Background checks and drug tests required
- Possess and maintain a valid driver’s license
- Work will generally be performed in a retail work environment.
- May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
- May be required to work hours other than the regular schedule
These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.
Salary : $50,000 - $60,000