Senior Specialist, Customer Service

Company Description

Inquis Medical, Inc., based in Silicon Valley, is a clinical-stage medical device company with a legacy of designing and launching innovative medical solutions that address unmet needs. Our team is dedicated to advancing the management of venous thromboembolic diseases, leveraging decades of expertise. We specialize in proprietary, next-generation thrombectomy technology that ensures efficient, single-pass procedures with minimal blood loss. At Inquis Medical, we are driven by innovation and commitment to improving patient outcomes.

Principal Responsibilities:

Customer Service Operations:

• Manage daily onboarding support requests from Field Sales and prospective customers, including vendor documentation and form completion.
• Set up and maintain customer accounts in internal systems, ensuring data accuracy and compliance with internal data standards.
• Implement executed agreements (e.g., product evaluations, purchasing, GPO, and IDN agreements) within required systems to enable accurate order entry, pricing, and reporting.
• Support daily order management activities, ensuring adherence to internal requirements and resolving customer order issues to enable accurate and timely fulfillment.
• Maintain and update order status data to support visibility into pending shipments and fulfillment progress.

Field Inventory Support

• Process approved trunk stock and consignment shipment requests and accurately transact product usage.
• Conduct monthly finished goods and accessory inventory reconciliations, investigate discrepancies, and validate accuracy across systems.

Relationship Management

• Build strong working relationships with internal teams and customer stakeholders through responsive communication and reliable execution.
• Anticipate customer needs by identifying recurring issues, data gaps, or process improvements and proactively communicating solutions.

Cross-Functional Collaboration

• Partner closely with Customer Success leadership to ensure seamless integration of reactive service delivery with proactive success initiatives.
• Collaborate with Sales, Operations, and Finance teams to support issue resolution.

Education / Experience Requirements:

• Bachelor's degree or equivalent experience with a minimum of 5 years of experience in the medical device industry.
• Minimum 5 years of experience supporting Order-to-Cash processes within an ERP system, and knowledge of standard quality requirements and best practices.
• The position requires being on-site at Inquis Medical headquarters.

Specialized Skills / Other Requirements:

• Strong verbal and written communication skills.
• Proven ability to build trust and sustain customer relationships.
• Excellent time management and multitasking skills.
• Proficiency in ERP and CRM systems (NetSuite Oracle and Salesforce preferred).
• Strong attention to detail and dedication to accuracy.
• Collaborative mindset focused on doing what’s best for the business and customers.

The anticipated base salary range for this position is $85,000–$115,000 annually; final compensation will be determined based on the candidate's experience, skills, and qualifications.

To apply for this position please send your resume to www.careers@inquismedical.com