What are the responsibilities and job description for the Product Support Specialist position at Inpro US/CAN?
Company Overview:
Inpro is a leading manufacturer and global provider of high-performance, design-forward architectural products for commercial buildings. We are committed to delivering high-quality, stylish, and functional products that enhance commercial spaces. We are seeking a Product Support Specialist for our Jointmaster, Expansion Joint Systems division to handle the daily sales and customer service support functions for our product team.
Job Summary:
The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management.
Key Responsibilities:
- Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
- Order Entry Support: Create custom part numbers for the sales and customer service teams.
- Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes.
- Product Development: Enter purchase orders and requests for new product samples and materials.
- Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources.
Qualifications:
- 2-year technical degree or 1-3 years relevant work experience.
- Ability to make good decisions, prioritize tasks and follow through to completion.
- Ability to work well under pressure and meet deadlines.
- Working knowledge of office equipment and software applications.
- Willingness to learn and grow your career.
Preferred Skills:
- Experience with B2B products in a manufacturing setting.
- Knowledge of commercial and healthcare design trends.
- Passion for commercial design trends and understanding market needs.
Why Join Us?
- Be part of a growing company with a passion for innovation and quality.
- Collaborate with a talented team in a dynamic, creative environment.
- Competitive salary, benefits, and opportunities for professional growth.
- Make a tangible impact on products that enhance commercial interiors.
Benefits:
- Health insurance
- Dental insurance
- Generous employer 401k contributions
- Flexible spending account
- Tuition reimbursement
- Generous paid time off
- Employee assistance program
- Vision insurance
- Employee discount
- Life insurance
- Referral program