What are the responsibilities and job description for the Student Assistant - Onboarding and Support position at Inpay?
Are you looking to join a dynamic, international company that is changing the world of finance?
Are you interested in a student position that offers the flexibility to work from home on weekends, gain insight into the operations of a FinTech company, and become part of a great, multicultural team?
Then you’re in the right place!
The role
We are looking for a Student Assistant to join our Onboarding and Support team in a hybrid work setup. Our team is dedicated to delivering professional and efficient customer support related to payments and system configuration.
As our new Student Assistant, you will primarily be responsible for providing morning weekend support coverage. In addition, you can expect to work extra hours during the week, up to the maximum weekly hours defined in your contract.
\n- Answer client queries related to payments
- Assist with system configuration and provide technical information
- Ensure proper escalation of client queries to the relevant teams
- Support projects aimed at improving customer support
- You are available to work 15–20 hours per week on weekends, plus some hours during the week
- You are currently enrolled in a Bachelor’s or Master’s degree
- You have a professional level of written and spoken English
- You are organized and detail-oriented
- You are proactive and able to work independently
- You are a team player with strong communication skills
- Experience with Microsoft Teams and other IT platforms is an advantage, but not a requirement
- You have an interest in technology
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Valuable experience in a regulated, international fintech environment
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A collaborative, multicultural team with colleagues from around the world
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Opportunities to develop your knowledge in customer support, onboarding, and payments
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Office located in central Copenhagen, with the option to work remotely during the weekends.
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Being part of a student hub - a vibrant community with shared activities and a fun atmosphere
At Inpay, our core values drive our success. We seek individuals who embody these values:
Customer First: Demonstrate professionalism, prioritize customer satisfaction, and deliver high-quality results.
Raise the Bar: Maintain a positive attitude, foster resilience and adaptability, and strive for continuous improvement.
Accountability: Take responsibility for tasks, show initiative in problem-solving, and meet commitments.
Fearless Innovation: Embrace a growth mindset, seek learning opportunities, and drive innovation.
Together We Can: Build positive relationships, collaborate effectively, and support team success.
Action: Be proactive, action-oriented, and committed to delivering results.
If these values resonate with you, we want to hear from you!
What we offer: From flexible working hours to social events, professional development, and health insurance, we strive to offer one of the best working environments around.
Ready to join? Inpay is a cross-border payments company, connecting businesses and communities to a global banking network that helps them thrive. Since 2008, we've helped financial institutions, iGaming operators, corporates, NGOs, and others move money to the right places quickly, easily, and securely.
Our smart technology, innovative products, robust compliance, and in-house experts from 45 countries solve complex payment challenges with an industry-leading 99% transaction success rate. We are regulated by the Danish Financial Supervisory Authority.
Our headquarters are in the royal quarter of central Copenhagen, with further offices in London. You can see a snapshot of what working life looks like here. Find out more about Inpay here.