What are the responsibilities and job description for the Receptionist position at Inova Health System?
The Receptionist is accountable for the smooth and efficient operation of the reception function by serving as the first point of contact for visitors and callers to the department or facility. Performs routine clerical tasks to facilitate completion of department work.
Job Responsibilities
Additional Requirements
Certification - Only for the Fitness Center receptionist: CPR or BLS within 6 months of hire. All others: not required. Licensure - None RequiredExperience - Customer Service Relevant office or customer service experienceEducation - High School diploma or equivalent
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.
Job Responsibilities
- Greets visitors and notifies appropriate staff members; Provides directions to visitors to offices within facilities or to other Inova Health System facilities as needed.
- Answers department telephones promptly while taking complete and accurate messages.
- Responds to routine inquiries or refers visitors/callers to the appropriate staff members.
- Maintains schedule for one or more conference rooms; Occasionally maintains menus and places food orders for meetings.
- Distributes standard materials to visitors by mail or fax including applications, forms, brochures and/or other information about the department or organization; Receives, sorts and distributes mail, faxes and packages.
- Prepares mailing labels and forms for overnight and delivery services; Periodically maintains mailing lists and logs.
- Collates materials, prepares packets and processes large mailings as directed by department administrative staff.
- Orders office supplies including supplies for copier and fax machines.
- May perform additional duties as assigned.
Additional Requirements
Certification - Only for the Fitness Center receptionist: CPR or BLS within 6 months of hire. All others: not required. Licensure - None RequiredExperience - Customer Service Relevant office or customer service experienceEducation - High School diploma or equivalent
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.