What are the responsibilities and job description for the Patient Access Associate - Outpatient position at Inova Health System?
Inova Fairfax Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be Full-Time, Monday-Friday, 10:30 AM - 7:00 PM.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules.
Patient Access Associate Job Responsibilities:
- Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
- Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
- Case Management Tasks: Notifies case managers and documents referrals.
- Financial Counseling: Provides estimates and collects payments.
- Insurance & Contract Coordination: Verifies basic eligibility and coverage.
- Inquiries & Patient Concerns: Answers routine questions and escalates issues.
- Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
- Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
- Referrals: Documents and routes referrals.
- Scheduling: Schedules for routine appointments.
- Transport: Requests routine transport and confirms details.
- Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
- Utilization Review Coordination: Flags cases needing review.
- Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.
Minimum Qualifications:
Education: High School or GED
Preferred Qualifications:
- Schedule: Must have consistent ability to work the set schedule you are hired into. There is NO option to change shifts/schedules, as this is a set schedule.
- Skills: Ability to effectively communicate with patients & proficiency in the English language; strong interpersonal and professional communication skills; adaptability with changing priorities & different approaches; ability to collaborate effectively within a large, multidisciplinary team.
- Other: Dependable and able to meet established attendance, punctuality, and scheduling expectations; ability to maintain professionalism and respectful working relationships in a team-based environment; empathy.
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.
Salary : $5,250