What are the responsibilities and job description for the Training Specialist - Field position at Inova | GoHealth Urgent Care?
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At Inova GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.
JOB REQUIREMENTS
Education
- High School Diploma required.
- Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc.
Work Experience
- 3 years’ experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, Paramedic, EMT, etc.
- Training, learning development or related experience required.
- Supervisory experience preferred.
- Experience using Electronic Health Record (EHR)
- Urgent care experience preferred. Required Licenses/Certifications
- MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse) Additional Knowledge, Skills and Abilities Required
- Proficient use and understanding of medical terminology.
- Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
- Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
- Supervisory skills Excellent verbal and written communication skills
- Excellent presentation skills
- Excellent organizational skills
Core Competencies:
- Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
- Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
- Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
- Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
- Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
Functional Competencies:
ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.
DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
INTERPERSONAL – Develops and maintains excellent working relationships within the People Team and other business departments. High integrity, credibility, confidence and character with demonstrated high moral and ethical behavior.
BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted, credible business partner; creates buy-in with customers. – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly proficient in Microsoft Office, PowerPoint, the internet and high computer aptitude, including training/education system management.
WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience. CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion. TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.
RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with team members at all levels of the organization to promote team member satisfaction. Projects excellent customer relations in all interactions. Additional Knowledge, Skills, and Abilities Preferred Proficiency in EMRs, including but not limited to EPIC and eClinicalWorks
ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job. Responsibilities include: 1. Develop and deliver new clinical team member training and coordinate clinical shadow shifts. 2. Track and manage training evaluation process via knowledge assessments, training performance evaluations, constructive feedback, and reaction surveys. 3. Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary. 4. Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources. 5. Facilitate yearly clinical competency assessments and conduct follow up training as necessary. 6. Facilitate training for new operational implementations and/or workflows within the market. 7. Partner with Lead Training Specialist and People Learning Team for learning projects across the organization. 8. Supervise Training Coach/Learning Coach training schedule, verify and validate their level of skillful Docusign Envelope ID: ECAF83DB-C795-4118-A40B-B2A35F5B02FB competency. P
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.
JOB REQUIREMENTS
Education
- High School Diploma required.
- Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc.
Work Experience
- 3 years’ experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, Paramedic, EMT, etc.
- Training, learning development or related experience required.
- Supervisory experience preferred.
- Experience using Electronic Health Record (EHR)
- Urgent care experience preferred. Required Licenses/Certifications
- MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse) Additional Knowledge, Skills and Abilities Required
- Proficient use and understanding of medical terminology.
- Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
- Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
- Supervisory skills Excellent verbal and written communication skills
- Excellent presentation skills
- Excellent organizational skills
Core Competencies:
- Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
- Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
- Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
- Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
- Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
Functional Competencies:
ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.
DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
INTERPERSONAL – Develops and maintains excellent working relationships within the People Team and other business departments. High integrity, credibility, confidence and character with demonstrated high moral and ethical behavior.
BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted, credible business partner; creates buy-in with customers. – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly proficient in Microsoft Office, PowerPoint, the internet and high computer aptitude, including training/education system management.
WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience. CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion. TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.
RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with team members at all levels of the organization to promote team member satisfaction. Projects excellent customer relations in all interactions. Additional Knowledge, Skills, and Abilities Preferred Proficiency in EMRs, including but not limited to EPIC and eClinicalWorks
ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job. Responsibilities include: 1. Develop and deliver new clinical team member training and coordinate clinical shadow shifts. 2. Track and manage training evaluation process via knowledge assessments, training performance evaluations, constructive feedback, and reaction surveys. 3. Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary. 4. Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources. 5. Facilitate yearly clinical competency assessments and conduct follow up training as necessary. 6. Facilitate training for new operational implementations and/or workflows within the market. 7. Partner with Lead Training Specialist and People Learning Team for learning projects across the organization. 8. Supervise Training Coach/Learning Coach training schedule, verify and validate their level of skillful competency. Perform learning coach interviews and workshops, as needed 9. Travels 25% or more for training request. 10. Conduct provider EMR and workflow training in designated markets and coordinate GHCO attendance 11. Upload provider signatures and assist with initial setup of referrals and narcotic tokens (market specific) in eCW markets 12. Support pre-GoLive, post-GoLive and/or week of GoLive for new JVs for providers 13. Perform other duties as assigned. Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
PHYSICAL REQUIREMENTS Indicate the appropriate physical requirements of this job in the course of a shift. Occasionally – Activity or condition exists up to 1/3 of the time. Frequently – Activity or condition exists from 1/3 to 2/3 of the time. Constantly – Activity or condition exists 2/3 or more of the time.
erform learning coach interviews and workshops, as needed 9. Travels 25% or more for training request. 10. Conduct provider EMR and workflow training in designated markets and coordinate GHCO attendance 11. Upload provider signatures and assist with initial setup of referrals and narcotic tokens (market specific) in eCW markets 12. Support pre-GoLive, post-GoLive and/or week of GoLive for new JVs for providers 13. Perform other duties as assigned. Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
Equal Employment Opportunity Statement
The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.
ADA Accommodation Statement
Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.
Compliance Statement
This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.
The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.
ADA Accommodation Statement
Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.
Compliance Statement
This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.
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