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Team Leader (Medical Assistant)

Job Summary

The Team Leader (Medical Assistant) supports the daily operations of the Inova‑GoHealth Urgent Care center by providing clinical and operational leadership. This role partners closely with Medical Providers, Radiologic Technologists, and fellow team members to ensure exceptional patient care, operational efficiency, and a positive patient experience.

The Team Leader completes all responsibilities with accuracy, timeliness, and a commitment to GoHealth’s mission of becoming the urgent care partner of choice. Success in this role is guided by our core values: Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability.

Qualifications

Education

• Graduate of a Medical Assistant Program preferred
• High school diploma or equivalent required
• 1 years of MA experience within the past 3 years preferred

Work Experience

• 2 years of Medical Assistant experience required
• Knowledge of medical terminology strongly preferred

• Basic Life Support (BLS) — required at time of hire (Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA).

Licenses & Certifications

One of the following certifications required:

• CCMA – Certified Clinical Medical Assistant (NHA – National Healthcareer Association)
• CMA – Certified Medical Assistant (AAMA – American Association of Medical Assistants OR CHP- Certified Health Professionals)
• RMA – Registered Medical Assistant (AMT – American Medical Technologists OR AAH- American Allied Health OR ARMA- American Registry of medical Assistants)
• NCMA – National Certified Medical Assistant (NCCT – National Center for Competency Testing)
• NRCMA – Nationally Registered Certified Medical Assistant (NAHP – National Association for Health Professionals)

Skills & Competencies

Required

• Proficiency in EHR systems and MS Office
• Strong organizational, time‑management, and multitasking skills
• Excellent written and verbal communication
• Service‑oriented with strong interpersonal awareness
• Knowledge of medical office workflows and procedures

Core Competencies

• Collaboration – Builds strong relationships and works toward shared goals
• Innovation – Uses creativity and sound judgment to problem‑solve
• Diversity & Inclusion – Values diverse perspectives and fosters an inclusive environment
• Integrity – Maintains high ethical standards and professionalism
• Accountability – Shows initiative, ownership, and commitment to results

Essential Functions

Operational Leadership

• Supervise and support clinical and front‑desk team members
• Oversee daily center operations including cash deposits, inventory, ordering, and callbacks
• Conduct monthly inventory and approve supply orders
• Perform center walk‑throughs ensuring clinical readiness and facility standards
• Assist with MOD responsibilities during meetings, events, weekends, etc.
• Provide coverage for open shifts or call‑outs as needed (without premium pay)

Patient Experience & Clinical Support

• Resolve patient concerns in partnership with the Regional Operations Manager
• Support patient rushes and maintain efficient patient flow
• Conduct patient registration, insurance verification, and appointment scheduling
• Collect co-pays and process referrals

Clinical Care

• Prepare patients for examination, gather histories, confirm reason for visit
• Obtain vital signs and escalate critical results
• Perform point‑of‑care testing (flu, strep, ECG, UA, HCG)
• Maintain exam rooms and supply inventory, including monitoring expiration dates
• Manage medical records and scan documents into patient charts

Administrative Duties

• Answer phones and manage daily correspondence
• Complete opening/closing duties including cashing out and building security
• Perform equipment calibration, QA/QC documentation, and maintenance ticket submission
• Conduct courtesy callbacks for patient follow‑up

People Leadership

• Participate in interviewing and selection of new hires
• Conduct performance reviews and support training and skills assessment
• Partner with People Business Partner on corrective action processes (DANs/PIPs)
• Support call‑out management with Market Specialist

Other Duties

• Perform additional responsibilities as assigned; job description may be updated by leadership at any time

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