What are the responsibilities and job description for the Design Coordinator position at Inolex Group, Inc?
Duties/Responsibilities:
- Serve as a liaison between customers, Sales, and internal teams to ensure timely, accurate commercial and technical communication.
- Coordinate samples, inbound leads, pricing requests, documentation, product information, project updates, and customer follow through.
- Maintain accurate CRM and ERP records, including project origin, end brand when known, request status, owner, and next action.
- Track open customer and Sales commitments, identify delays or missing information, and escalate issues to the right owner.
- Manage the Inolex information inbox and route inbound customer calls and requests.
- Support consultant, brand, and contract manufacturer mapping through accurate relationship and project data.
- Prepare recurring reports and maintain visibility to sample follow up, leads, projects, and Sales team actions.
- Identify process gaps and support practical improvements that strengthen responsiveness, data quality, and seller capacity.