Night Auditor/Front Desk Agent

Overview
We are seeking a dedicated and friendly Night Auditor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism.
• Maintain accurate records of guest information and reservations using hotel management software.
• Answer phone calls promptly, demonstrating excellent phone etiquette.
• Provide information about hotel services, local attractions, and amenities.
• Assist with night audit duties as required.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold high standards of cleanliness and organization at the front desk area.

Qualifications

• Previous experience in guest services or hospitality is preferred.
• Strong customer service skills with a focus on guest relations.
• Proficiency in phone systems and hotel management software is an advantage.
• Bilingual or multilingual candidates are highly desirable to accommodate diverse guests.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A positive attitude and a commitment to providing outstanding service.

Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in hospitality.

Job Type: Part-time

Pay: $15.00 per hour

Work Location: In person

Salary : $15