What are the responsibilities and job description for the Front Desk Agent position at InnVite Hospitality?
Front Desk agent basic job duties and required skills
Employment type: Full time.
Pay rate: $15/hour.
Employment terms: Able to work any of the 3 shifts, holidays and weekends.
Required Tasks: According to Hotel Standards:
- Guest Check-in & Check-out
- PMS Operations
- Cash Handling & Credit Card Transactions
- Switchboard Operation and Telephone Etiquette
- Front Office Emergency/Security Procedures
- Reservations-Guest Rooms and Meeting Rooms
- Assist with Administrative Duties as assigned by Management
- Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
- Minor Decision Making
- Take Group Reservations & Set up Group Blocks
- Sales of Guest Rooms with New Arrivals and Phone Inquiries
- Follow All Policies & Procedures as Outlined in the Employee Handbook
- Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
- Operate Laundry as Directed
- Maintain a Professional Attitude to all Guests, Associates & Vendors
- Help in breakfast as and when required.
- Performs other duties as assigned by the management.
Required Skills:
- Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
- Basic Math
- Hand Writing
- Computer Skills/Keyboard/Typing Skills
- Operate a 10 Key Calculator
- Hospitable, Civil Contact with the Public
- Ability to Work Independently, with Little to no Supervision
- Ability to Complete Multiple Tasks Simultaneously
- Night Audit/Basic Accounting Skills/Training
Salary : $15