What are the responsibilities and job description for the Overnight Supervisor position at InnVentures?
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20 states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Location
Hilton Garden Inn San Jose Airport, CA
Overview
As an Overnight Supervisor, you will play an important role in creating a safe and secure environment for our employees and guests. Your ability to advocate company procedures paired with your gift for problem solving will both contribute to a safe, secure and comfortable workplace.
We offer eligible employees a number of benefits to enhance their health and well-being:
- Group insurance, including medical, dental, vision and company-paid life insurance
- Paid time off
- Company-matched 401(k) plan
- Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
- Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
- Get paid daily
Responsibilities
- Perform security walks throughout the hotel property and grounds, both inside and outside.
- Know hotel emergency procedures and how to assist employees and guests when necessary.
- Maintain key control procedures.
- Ensure communication ability with the Front Desk is maintained at all times.
- Ensure logs are filled out with detail.
- Assist all guests with a warm, hospitable demeanor.
- Support the goals of the hotel through teamwork and collaboration with all departments.
- Assist with training, coaching and scheduling for the front office team.
- Ensure all guests are served promptly and courteously during all shifts.
- Apply problem solving skills to resolve guest issues to their satisfaction.
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
- Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
- Support the goals of the hotel through teamwork and collaboration with all departments.
Qualifications