Senior Associate, Client Engagement

Innspace is an international hospitality general contractor with over 25 years of experience, offering in-house design and procurement capabilities. We collaborate with brokers and developers, providing upfront preconstruction and property due diligence to assess PIP renovation costs and establish deal feasibility and ROI. Our mission is to provide cost and schedule assurance, ensuring seamless project execution for our clients.

What We Offer

• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with 3% company contribution
• Responsible paid time off
• 13 paid holidays
• Opportunities for professional growth and development
• A collaborative and supportive work environment
• Employee Profit Share Program (non-traditional)

Position Summary

Innspace is looking for a Senior Associate, Client Engagement in Seattle or New York area to work closely with the Client Engagement team to manage owner groups and management company relations, present our services, identify opportunities, and hand over qualified opportunities to our account management team. This role reports to the Senior Director of Client Engagement. The goal is to help the team to drive sustainable financial growth and build strong relationships with our clients. 

Accountabilities:

Business/Financial

• Executing business development strategy in line with regional and local principal
• Collaborating across disciplines to drive team performance for handovers
• Supporting 80/20 conversion analysis locally to support business planning. 80% of our deal handovers being for full methodology of design, procurement and construction.

Client/Stakeholder

• Supporting lead source analysis
• Collaborating with Regional Marketing & Communications team to ensure brand alignment with client approach
• Supporting the development of fresh and innovative approaches to identify and attract target clients.
• Supporting the development of a local research strategy around research, identify and win clients with Client Relations and Regional Principals.
• Mapping and following key local client relationships (new, existing and previous contacts and firms)
• Collaborate with Global Business Development team to identify and drive cross regional opportunities with target clients.

People/Team

• Collaborating across disciplines regions and within studios
• Contributing to the creation of a high preforming team

Job Specific – Operational Excellence, Risk etc.

• Attending and driving lead management as scoped by the Director.
• Identifying and reporting risk to Client Engagement Director and Managing Director, where relevant, whilst operating in compliance with ethical practices
• Driving information into CRM system (Hubspot)
• Executing the Business Development methodology, standards/practices, processes and technology solutions within the Studio to enhance the capability and effectiveness of the organization

KPIs:

Business/Financial

• Handovers in line with local targets
• Target opportunities that fit within our 80/20 methodology

Client/Stakeholder

• Demonstrates creativity to achieve results
• Business development initiatives reflect a high alignment to our brand
• Business development local strategy deployed reflect high potential opportunities with target clients
• Demonstrated success at supporting and driving cross regional client opportunities

People/Team

• Effectiveness and quality of relationship across teams
• Extent and qualify of collaboration in developing solutions affecting other teams/disciplines
• Open and effective communication across disciplines/teams

Job Specific- Operational Excellence, Risk etc.

• Input of accurate timely information into CRM system
• Actively contributes to Corporate Social Responsibility initiatives
• Actions taken to identify and resolve risks and issues
• Consistency of standards, technology solutions and process across local studio to achieve global brand capability, drive best practices and achieve efficiencies

Knowledge/Skills/Experience:

Critical Knowledge (Role & Industry)

• Market and industry knowledge
• Knowledge of hospitality owner groups/management companies 

Skills (including Leadership – People/Business/Change)

• Resilience
• Building Relationships
• Communicating with impact
• Client orientation
• Takes initiative
• Driving for results 

Experience

• Client facing experience
• Utilizing cold calling techniques to build relationships with potential leads
• Persuading target clients to consider potential opportunities
• Identifying real opportunities and point of handover

Technology

• Smartsheet
• Hubspot
• MS Office

This position is full time, Monday through Friday, 8:00am - 5:00pm. Candidates must have a valid authorization to work in the U.S. for any employer

Salary : $90,000 - $120,000