What are the responsibilities and job description for the Lead Product Designer position at Innovyt?
Job Title: Lead Product Experience Strategist
Location: Charlotte, NC - Only local
Work Model: Hybrid (3 days/week onsite)
Type: Contract
Travel: Required (field research & stakeholder engagement)
Role Summary:
The Lead Product Experience Strategist focuses on improving product decision quality before development begins. This role grounds product direction in real-world, end‑to‑end operational workflows (people, process, systems) to ensure measurable business value and clear differentiation.
This is not a UI design or research-only role.
Key Responsibilities:
- Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds
- Quantify impact (time saved, cost avoided, errors reduced, risk mitigated)
- Influence decisions on what to build, change, defer, or stop before development
- Define future-state workflows and experience direction that improve efficiency and scale
- Partner early with Product and Engineering to challenge assumptions with evidence
- Support build vs. buy decisions based on workflow and data impact.
What Success Looks Like
- Better product decisions made pre-build
- Reduced wasted development effort
- Measurable operational improvements
- Clear differentiation in how work is done through technology
Required Experience
- 7–10 years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
- Strong operational workflow thinking (beyond UI or features)
- Proven ability to influence product decisions upstream
- Experience quantifying business impact and clearly communicating outcomes
- Comfortable influencing without formal authority
- Healthcare or other complex/regulated domains preferred
Non‑Negotiable Screening Criteria
- Influencing, changing, or stopping product decisions before build
- Identifying high-impact workflow issues others missed
- Quantified business impact (time, cost, errors, or risk)
- Ownership of outcomes, not advisory-only contributions
Market-Equivalent Titles (For Sourcing)
- Product Experience Strategist
- Service Design Lead / Senior Service Designer
- Product Strategy Lead
- UX Strategist (Senior/Lead)
- Experience Strategy Lead
- CX Strategist (complex operations)
- Strategy-focused Product Manager