Patient Services Coordinator

FLSA Classification: Non-Exempt
Department: Patient Services
Reports To: Clinical Operations Manager
Direct Reports: N/A

POSITION SUMMARY:
The Patient Services Coordinator (PSC) is directly responsible for ensuring that patient visits are scheduled accurately and to maintain communication with field staff and team to maintain proper care coordination and continuity of care. As the Patient Services Coordinator, you will also assist with day-to-day office and staff management as directed by the Clinical Operations Manager.

RESPONSIBILITIES:

• Manages schedules for all assigned patients; edits schedule timely when patient visits must be reassigned.
• Answers calls and questions regarding patient and clinician schedules and resolves route problems; refers clinical questions to Clinical Director and Clinical Care Manager as necessary.
• Prepares weekly and weekend clinician schedules accurately
• Performs daily review of weekly and weekend clinician schedule
• Works alongside the Clinical Director and Clinical Care Manager to ensure productivity is being met by clinicians
• Schedules Admission, Recertification, and Resumption visits
• Reschedules declined or missed visits (if appropriate)
• Ensures adequate staffing coverage for vacation, sick leave, holidays, etc.
• Ensures patient details and routes are tracked accurately and maintained daily.
• Runs daily reports and takes action or corrects errors as needed.
• Schedules a visit reason for every visit according to the patient’s primary insurance and authorization with information from clinicians on the type of nursing care performed in the home.
• Maintains compliance of assigned patients’ visit frequency orders.
• Assists with internal transfer of patients between branch offices.
• Follows up and corrects any scheduling or care coordination issues reported by On-Call Clinician during after-hours operations.
• Schedules training visits for all new clinicians and ensures completion of on-boarding process.
• Ensures utilization of all per diem clinicians; reports non-utilization to Clinical Director as necessary.
• Monitor clinician and patient statistics and reports.
• Provides coverage for other Patient Service Coordinators as directed by the Clinical Operations Manager or Team Lead
• Reads and adheres to and participates in the Branch's mandatory HIPAA/Privacy Program and Employee Compliance Program.
• Reads and adheres to all Branch policies and procedures and follows Employee Handbook guidelines.
• Performs other duties as assigned.

COMPETENCIES:

• Excellent organizational skills with an attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Exceptional interpersonal skills.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and Analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reasons even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree or equivalent in work experience
• Advanced proficiency in Windows environment, with emphasis Outlook, Excel, Word, and Teams

PREFERRED EDUCATION AND EXPERIENCE:

• Social Worker, Human Services, Psychology, or Business concentration
• 1 year experience in home health environment

PHYSICAL DEMANDS AND OFFICE ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to use hands and fingers.
• Occasionally required climb, balance, bend, stoop, kneel or crawl.
• Occasionally required to lift/push light weights (less than 25 pounds).

TRAVEL REQUIREMENTS:

• Ability to travel locally by car to office(s), events, meetings, etc., as needed (approximately 30%% of the time).

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $21 - $23