Operations Technical Lead - DOD

Job Details

Description

INNOVIM Defense Services is seeking an Operations Technical Lead to join our team supporting the Integrated Research and Development for Enterprise Solutions (IRES) program at the Missile Defense Agency (MDA). INNOVIM supports the development, implementation, sustainment, and operations of enclaves and systems that manage missile defense training, events, analysis, and operations.

Location: Schriever SFB, Colorado Springs, CO

Position Closes: 12/22/25

Relocation Assistance: NONE

The Candidate Will

• Be a dynamic and experienced IT Operations & Sustainment Technical Manager and lead our operations team maintaining a hybrid, HPC DoD Secret enclave.
• Utilize extensive leadership experience in an operations center setting, actively managing change requests, incidents, and work orders. Will drive productivity, manage capacity for a team of 8-12 personnel, implement process improvements, track KPIs, and integrate seamlessly with adjacent teams such as Cyber, Customer Experience, and Architecture & Engineering.
• Bring your extreme ownership and technical expertise to proactively mitigate vulnerabilities, resolve incidents, and ensure continuous improvement within a complex, highly secure operational environment that is actively modernizing and adapting to needs of a critical DoD customer on the eve of new and exciting transformation.
  
  

Basic Requirements

• Must have 10, or more, years of directly related experience working as a network engineer or system administrator actively closing tickets through troubleshooting and creative problem solving
• Must have 5, or more, years of leadership experience in an operations center setting, actively managing change requests, incidents, and work orders (preferably in a hybrid HPC environment)
• Must be willing, and able, to "get behind a keyboard" and directly execute system administration or network engineering tasks when needed to support the team and resolve critical issues.
• Must have strong experience with both system administration and network engineering.
• Must have experience with patching and software updates.
• Must be proficient with various IT systems, including networks, operating systems, cloud platforms (like AWS), and IT service management tools.
• Must be familiar with Active Directory, including account management and related tasks.
• Must have demonstrated ability to lead a team of 8-12 personnel, track work, and manage capacity effectively.
• Must be able to take initiative to drive productivity and resolve issues proactively
• Must have excellent communication and interpersonal skills to collaborate with various teams and stakeholders.
• Must have process improvement skills, with experience in KPI tracking and implementation.
• Must have a current DoD 8570.01 IAT Level II Certification such as CompTIA Security CE Certification or higher.
• Must have an active DoD Secret Security Clearance
  
  

Desired Requirements

• Have a Bachelor's Degree (or higher) in Computer Science, Information Technology, Engineering, or a closely related technical field. We highly value candidates who demonstrate a passion for lifelong learning and possess a strong foundation in core computing principles.
• Certifications: Cloud Computing Certifications (e.g., AWS Certified Cloud Practitioner, AWS Solutions Architect, Azure Fundamentals, Azure Solutions Architect Expert)
• Networking Certifications (e.g., Cisco CCNA/CCNP, CompTIA Network )
• Virtualization Certifications (e.g., VMware VCP, VCAP)
• ITIL Certifications (ITIL Foundation, ITIL Intermediate)
• Technical Expertise:
• Have extensive experience with VMWare, VCF, and ESXi.
• Have experience working in a Modeling and Simulation environment.
• Be proficient with network connectivity devices and their relationship with Public Key Infrastructure (PKI) authentication and Information Security practices.
• Be familiar with Cyber-defense or information assurance, including experience with DISA mandated security tools (e.g., ACAS, HBSS)
• Operational Acumen: Have experience in metrics-based IT Operations and Maintenance (O&M) teams. Be familiar with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, Systems Center Operations Manager).
• Have experience with ITIL framework and ITIL-based processes (e.g., continual service improvement, change management, problem investigation).
  
  

This position is expected to pay $ 155,000 - $ 185,000 annually; depending on experience, education, and any certifications that are directly related to the position.

IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.