Applications Operations Controller - DoD

Job Details

Description

INNOVIM Defense Services is seeking an Applications Operations Controller to join our team supporting the Integrated Research and Development for Enterprise Solutions (IRES) program at the Missile Defense Agency (MDA). Our team designs and develops Enterprise IT and Mission Operations Technology solutions. The ideal candidate will demonstrate the ability to provide high impact, creative solutions to complex technical problems, the ability to work as part of a large team, and the ability to provide critical support and independent review of the work of teammates.

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL

Relocation Assistance: NO

Closes: 12/22/25

Description Of Duties

The candidate will:

• Provide real-time operational control and service assurance for enterprise applications supporting DoD missions.
• Monitor application health and dependencies
• Lead incident response
• Enforce change/release controls
• Drive continuous improvement against SLAs/SLOs across classified and unclassified (IL4/5/6) environments.
• Maintain 24x7 situational awareness of application, middleware, and database health (availability, latency, error rates, capacity).
• Triage, contain, and restore service during incidents using documented runbooks/playbooks, coordinate swarming with App Dev, DB, Platform, Network, and Cyber teams.
• Execute initial impact assessment, user comms, workarounds, and business continuity steps, capture timelines and decisions for post incident review.
• Operate dashboards, alerts, and synthetic transactions; tune alert thresholds to reduce noise while protecting SLOs.
• Ensure logs/metrics/traces are collected and correlated (e.g., APM and SIEM) with actionable escalation paths.
• Validate monitoring for new releases (dashboards, health checks, and alerts are in place before go live).
• Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back out plans for application changes.
• Verify prerelease gates are met (approvals, rollback tested, health checks defined, comms prepared); validate post change health and user experience.
• Maintain accurate CMDB/CIs and application dependency maps, record changes and relationships for traceability.
• Lead problem investigations (recurring incidents, trend spikes); run root cause analysis (RCA) and corrective actions.
• Track availability, MTTR/MTBF, error budgets, and capacity trends; recommend scaling/refactoring or resiliency patterns (circuit breakers, graceful degradation).
• Drive backlog items with owners and verify closure via post implementation effectiveness checks.
• Measure and report SLAs/SLOs (uptime, response time, transaction success, ticket KPIs); provide daily/weekly/monthly executive rollups.
• Document user facing comms for incidents, maintenance, and changes; keep stakeholders updated throughout the event lifecycle.
• Operate within RMF and DISA STIG requirements; ensure patch and vulnerability windows are executed and documented.
• Protect data handling in operations (access control, least privilege, audit trails) and support evidence collection for assessments and ATO/cATO sustainment.
• Coordinate with Cyber/Blue Team on detections, containment steps, and after-action improvements.
• Author and maintain runbooks, troubleshooting guides, operational standards, and service catalogs; keep knowledge articles current.
• Contribute to readiness reviews, go live checklists, and lessons learned, coach junior controllers and cross train peers.
  
  

Basic Requirements

• Must have 14, or more, years of general (full-time) work experience
• May be reduced with completion of advanced education
• Must have 7, or more, years in enterprise application operations, NOC/SOC/SRE, or mission operations for large environments (DoD/Federal preferred)
• Must have 1, or more, years of experience working in a management or leadership role
• Must have a strong grasp of incident/problem/change management (ITIL 4), service level management, and production release coordination.
• Must have a working knowledge of application stacks (web/app tiers, APIs, message queues, databases), microservices/containers, and dependency mapping.
• Must be familiar with observability/APM and SIEM concepts (dashboards, alerting, synthetic monitoring, correlation, RCA).
• Must have an active DoD Secret Security Clearance
  
  

Desired Requirements

• Have an active DoD Top Secret Security Clearance with SCI eligibility
• Have a Bachelor’s degree (or higher) in computer science, Information Technology
• Have experience supporting the Missile Defense Agency (MDA) or other DoD agencies.
• Be familiar with DevOps or application lifecycle management practices.
  
  

This position is expected to pay $ 175,000 - $ 215,000 annually; depending on experience, education, and any certifications that are directly related to the position.

IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.