What are the responsibilities and job description for the Veterinary Customer Service Representative position at Innovetive Petcare?
Department: Receptionists
Location: Bossier City, Louisiana
Compensation: $14.00 - $16.00 / hour
North Airline Animal Hospital is hiring a friendly, organized, and compassionate Customer Service Representative (CSR) to join our growing veterinary team in Bossier City, Louisiana.
If you love animals, enjoy helping people, and thrive in a fast-paced veterinary environment, this could be the perfect opportunity for you.
About the Role
As a Veterinary Customer Service Representative, you are the first point of contact for our clients — whether by phone or in person. You represent the professional image of our hospital and play a critical role in delivering an exceptional client and patient experience.
At North Airline Animal Hospital, we go above and beyond to exceed expectations every single day. Our goal is to provide the highest quality veterinary care while building lasting relationships with pets and their families.
Some of the responsibilities you will own in this role:
- Greet clients and patients with warmth, professionalism, and compassion
- Schedule appointments and manage the daily veterinary appointment calendar
- Answer phones, respond to client inquiries, and provide accurate information about services
- Check clients in and out while processing invoices and payments
- Maintain accurate client and patient records in veterinary practice management software
- Coordinate communication between veterinarians, technicians, and clients
- Provide exceptional customer service during both routine visits and emotional situations
- Support a positive, collaborative team environment
- 1 year of customer service experience required
- Previous experience in a veterinary clinic, animal hospital, or specialty practice
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a fast-paced environment
- Professional, compassionate demeanor with clients and pets
- Comfortable handling high call volumes and busy schedules
- Basic computer proficiency and experience with scheduling systems
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Salary : $14 - $16