What are the responsibilities and job description for the Veterinary Customer Service Representative position at Innovetive Petcare?
Veterinary Customer Service Representative
Department: Receptionists
Employment Type: Full Time
Location: Garland, Texas
Description
Country Brook Animal Hospital is now hiring for a full-time Receptionist to join our team!
We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel together. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health.
We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel together. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health.
Some of the responsibilities you will own in this role:
- Provide friendly, quality customer care to patients and clients.
- Process invoices payments.
- Answer phones, schedule appointments, and obtain all necessary medical history.
- Determine the status of the patient’s immunizations and tests.
- Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments.
- Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian.
- Accurately input data into computer software.
This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change
Preferred Qualifications
- High school diploma
- Weekend availability as needed
- Must be able to lift 30-50 pounds
Benefits
- Paid time off
- Health, dental, vision, and life insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and career development
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