What are the responsibilities and job description for the Veterinary Client Service Representative position at Innovetive Petcare?
Department: Receptionists
Location: Philadelphia, Pennsylvania
Compensation: $18.00 - $21.00 / hour
Are you passionate about pets, people, and delivering exceptional customer service?
2nd Street Animal Hospital is seeking a compassionate, organized, and customer-focused Customer Service Representative (CSR)/Veterinary Receptionist to join our growing team in Philadelphia's vibrant Northern Liberties neighborhood.
As the first and last person our clients interact with, you'll play a key role in creating an exceptional client experience while supporting our veterinarians and technicians in a collaborative, fast-paced veterinary hospital. If you enjoy building relationships, thrive in a team environment, and love helping pets and the people who love them, we'd love to meet you!
Why Join 2nd Street Animal Hospital?2nd Street Animal Hospital is an AAHA-accredited, Fear Free Certified®, eco-friendly veterinary hospital providing exceptional care for dogs, cats, birds, exotic pets, and small mammals. Our state-of-the-art facility offers advanced surgery, comprehensive diagnostics, preventive care, dentistry, and specialized medicine, allowing our team to practice high-quality veterinary medicine every day.
As part of Innovetive Petcare, you'll enjoy the close-knit culture of a locally trusted hospital backed by the resources, professional development, and career opportunities of a growing national veterinary network.
What You'll Do
As a Veterinary Customer Service Representative, you will:
- Create a welcoming, compassionate experience for every client and patient.
- Answer multi-line phones, emails, and client inquiries professionally and efficiently.
- Schedule wellness, sick, surgical, specialty, and referral appointments.
- Check patients in and out while maintaining accurate electronic medical records.
- Review medical records to communicate doctor-approved treatment plans, estimates, discharge instructions, and follow-up recommendations.
- Process payments and maintain accurate financial documentation.
- Coordinate communication between clients, veterinarians, specialists, and referring hospitals.
- Recognize when medical questions require assistance from the veterinary team.
- Maintain organized medical records and document all client interactions accurately.
- Support daily hospital operations through administrative and front desk responsibilities.
- Help create a positive, collaborative workplace culture centered on outstanding patient care and client service.
We're seeking someone who:
- Has previous customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry.
- Communicates with professionalism, empathy, and confidence.
- Can accurately review patient records and communicate veterinarian-approved recommendations while understanding appropriate medical boundaries.
- Is highly organized, dependable, and detail-oriented.
- Thrives in a fast-paced environment while successfully multitasking.
- Enjoys working both independently and collaboratively.
- Has a genuine passion for animals and delivering exceptional client experiences.
- Veterinary receptionist or veterinary client service experience.
- Experience working in an animal hospital, veterinary clinic, or healthcare setting.
- Familiarity with veterinary practice management software such as ezyVet or similar systems.
- Experience scheduling appointments and managing multi-line phone systems.
- Basic knowledge of veterinary terminology.
We believe in investing in our team members and supporting both personal and professional growth.
Our benefits include:
- Competitive compensation
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- 401(k) with company match
- Employee pet care discounts
- Continuing education and professional development opportunities
- Career advancement within Innovetive Petcare
- Supportive, collaborative team culture
We're committed to helping you build a long-term veterinary career—not just find your next job. Through our structured career development programs, Veterinary Assistants, Veterinary Technicians, and Client Service Representatives have a clear pathway for advancement with tiered skill levels, hands-on learning, mentorship, and defined career progression. Team members also receive access to atDove, an industry-leading veterinary education platform offering hundreds of courses to strengthen clinical skills, client communication, leadership, and professional development. Whether you're just starting your veterinary career or looking to advance to the next level, we'll invest in your growth every step of the way.
Join Our TeamIf you're looking for a veterinary customer service career where you can make a meaningful impact while growing professionally, we'd love to hear from you. Apply today and become part of a team that's committed to exceptional medicine, outstanding client service, and a positive workplace culture.
Salary : $18 - $21