What are the responsibilities and job description for the Specialty Client Services Representative (CSR) position at Innovetive Petcare?
Department: Receptionists
Location: Charlottesville, Virginia
Compensation: $18.00 - $20.00 / hour
Specialty Veterinary Client Service Representative (CSR)
Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?
Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.
Position Details
- Full-time schedule: 5 shifts per week, 8 hours each
- Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
- Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment
- Greet clients with warmth and empathy in stressful situations
- Answer phones, schedule appointments, and manage patient check-ins/outs
- Collect payments and explain financial transactions clearly and professionally
- Maintain accurate medical records and ensure hospital cleanliness
- Collaborate closely with veterinary staff to support patient care
- At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
- Excellent communication and problem-solving skills
- Ability to remain calm and compassionate in emotional or high-pressure situations
- Strong organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays
- Be part of a mission-driven team that saves lives every day
- Opportunities for growth and training in the veterinary field
- Supportive leadership and a collaborative work environment
- Competitive pay
- Paid time off and paid parental leave
- Health, dental, vision insurance
- Employee discounts
- 401K with company match
Salary : $18 - $20