What are the responsibilities and job description for the Senior UX Researcher and Designer position at Innovee Consulting LLC?
Role: Senior UX Researcher and Designer
Location: Brooklyn, NY (Hybrid - 3 days in office/2 days remote)
Duration: Long Term
Responsibilities:
- Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based guided experience.
- Collaborate with product manager, digital strategist, analytics and other user researchers to create user research plan, hypotheses and shape user requirements for product development.
- Partner with analytics to synthesize qualitative data with behavioral data, providing a holistic view of user’s experience.
- Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal team and stakeholders.
- Audit and mature internal user research toolkit, introducing new methodologies that broadens team’s ability to capture user insights and strengthen with our data-driven culture.
- Wireframe user journeys based on user research and requirements
Mandatory Skills/Experience:
- 8 years experience required in the following
- Proven expertise in leading generative (field studies, interviews) and evaluative (usability testing, A/B testing) research and ability to wireframe user journeys based on insights
- Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.
- Experience recruiting users that align with required demographic and behavioral profiles.
- Expertise of methodologies that prevent over-generalization, sample under representation, and correlation/causation fallacies.
- Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, user evidence, analytics and competitive research.
- Inspire cross-departmental partners and colleagues to anchor their work in user centricity, user research methodologies and evidence-based solutioning.
Desirable Skills/Experience:
- Certification in evaluation practice (e.g., The Evaluators’ Institute (TEI)) or equivalent education in qualitative evaluation and research methodology.
- 10 years of experience interpreting complex patterns across qualitative and quantitative data sets.
- Understanding of statistical principles to evaluate data.
- Experience working in cross-disciplinary teams of product, engineer and data experts to deliver products and services that improve user’s experience and organizational goals, on time.
- Experience facilitating group synthesis sessions with cross-disciplinary teams (engineering, data, product).
- Exemplifies diverse representation and accessibility in research practice and past projects.