What are the responsibilities and job description for the NG911 Business Process Subject Matter Expert Specialist Level 3 position at Innovee Consulting LLC?
Job Details
Job Title: NG911 Business Process Subject Matter Expert Specialist Level 3
Duration: 12 Months
Location: Brooklyn, NY
Responsibilities:
- Provide expert advice to the NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
- Provide business process methodology expertise for system implementation and testing.
- Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
- Support the NG9-1-1 Call Handling requirements and validation of required standards.
Required education and experience:
- At least 12 years of hands-on experience at senior level as an audio/telephony systems SME.
- Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
- In-depth knowledge of the industry or sector in which the business operates. Understanding the specific challenges, regulations, and nuances of the industry is crucial
- Excellent communication skills to convey complex process information clearly to various stakeholders.
- Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
- Strong analytical skills to assess existing processes, identify inefficiencies, and recommend improvements.
Preferred Skills:
- Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices in business process management.
- Collaboration: Working effectively with cross-functional teams.
- Learning Agility: Willingness and ability to quickly learn new concepts and technologies.
- Minimum 8 yrs experience in a particular technical and/or business application, product, platform, or methodology.
- Relevant certifications in business process management or related areas
- Relevant certifications in business process management or related areas, such as Six Sigma, Lean, BPMN, or others, are often preferred or required.
- Ability to leverage technology to enhance and automate business processes
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