Director of Professional Services Engineering

Title: Director of Professional Services Engineering

Location: Rochester, NY; Remote candidates able to travel to and work from Rochester for a minimum of one week every month will be considered

Reports to: SVP/COO

The objective of the role: As our Director of Professional Services Engineering, you'll shape and scale a dynamic team that delivers industry-leading cloud and AI solutions to our business clients. We're looking for a proven technical leader who thrives on mentoring talented engineers and architects. You'll be the driving force behind process innovation—spotting inefficiencies, eliminating bottlenecks, and pioneering changes that transform how we operate. This isn't about maintaining status quo; it's about reimagining what's possible. The ideal candidate brings a track record of technical leadership and team development from a fast-paced, high-growth environment.

Top candidates will have the following:

1.      A history of working at mid-size, high-growth technology companies, leading and scaling engineering teams

2.     Experience managing staff with billable-hour expectations in professional services or managed cloud infrastructure organization

3.      A technical fluency to accurately assess effort, complexity, and resource requirements for cloud migrations, modernization initiatives, ML/AI implementations, and other enterprise technology projects.

4.      Ability to make decisions quickly and own them

5.      Open-mindedness to learning and trying new ways of doing things

6.     A communication style that adapts and resonates with both internal team members and our customers

7.      Natural inclination and desire to operate transparently

8.      Ability to set clear expectations for others that allow them to fail quickly and safely

9.      Ability to work through conflict among different technology choices

10.      Entrepreneurial energy, with ambition and strategic vision to transform our engineering function from its current size to a scalable organization capable of delivering multiple concurrent client projects while maintaining quality and efficiency

Required Experience for the Role:

1.      Must have a minimum of 5 years of experience in leading a team of software developers, cloud engineers, architects, and other IT professionals

2.      Must have the experience and drive to create world-class service delivery experiences

3.      Must have experience managing technical individuals that provide proactive service driven by customer requests and gated within service contract limits

4.      Must have experience managing technical individuals that provide IT services, including cloud services such as migrations, cloud software development, and implementations, in the form of projects and other fixed-scope engagements

5.      Must be a leader that accepts challenges and inspires teams to accomplish their goals

6.     Must have the ability to attract and retain high-quality engineers and developers

7.      Must be able to juggle complex technical decisions that balance customer requirements and budget, tooling capabilities, and available cloud technologies to exceed our customers’ expectations