Client Services Representative

About the Company

Innovative Property Solutions exists to provide unparalleled property management and association management services throughout Eastern North Carolina. Our mission is grounded in the golden rule. We treat our homeowners, Boards, vendors, and each other the way we would expect to be treated ourselves.

We believe long-term growth and stability come from creating positive experiences. That belief guides everything we do, from how we communicate to how we support our team. We use a thoughtful blend of technology, ongoing professional development, and a passion for excellence to deliver consistent, high-quality service.

Our team is the foundation of our success. We foster a supportive, respectful, and collaborative work environment where professionalism and people can thrive together. We value integrity, clear communication, accountability, and a solution-focused mindset. Simply put, we could not do what we do without our team, and we are intentional about creating a workplace where individuals feel valued, trusted, and empowered.

If you are looking for a company that prioritizes culture just as much as performance, IPS offers an environment where your work matters and your growth is encouraged.

About the Role

Innovative Property Solutions is seeking a friendly, organized, and proactive Client Services Representative to support our HOA division. This role is perfect for someone who enjoys interacting with people, keeping things running smoothly, and creating a positive first impression for homeowners, board members, vendors, and staff. If you thrive in a fast-paced environment and love being the communication hub of an office, we want to meet you!

Position Details

• Full-time, 40 hours per week
• Monday through Friday
• 8:30 AM to 5:00 PM
• $15 - $16 per hour

Responsibilities

• Serve as the primary point of contact greeting visitors and managing incoming calls and emails
• Provide professional communication support to homeowners and board members
• Support division staff with scheduling, research, and workflow coordination
• Assist with accounts receivable coordination and basic administrative tasks
• Help prepare and distribute homeowner communications
• Collaborate with the marketing team by identifying and sharing moments that highlight the value of professional association management
• Maintain awareness of social media trends and platform algorithms to support visibility and engagement
• Assist in creating clear, professional content that reflects the company’s standards and reinforces trust with board members and homeowners
• Maintain organized records and documentation
• Keep the front office welcoming, efficient, and running smoothly

Qualifications

• Strong verbal and written communication skills
• Comfortable creating content and adapting to evolving digital trends in a professional setting
• Friendly, professional, and customer-service focused
• Highly organized with strong attention to detail
• Comfortable multitasking in a busy environment
• Research-minded problem solver
• Reliable, proactive, and team-oriented
• Familiarity with office software and communication tools
• Valid driver’s license and reliable transportation

Equal Opportunity Statement

We are committed to diversity and inclusivity in our workplace.

How to Apply

Please submit your resume and a cover letter detailing your experience and what excites you about this opportunity at Innovative Property Solutions to hr@ips-nc.com or apply here!