Print/Promo Account Coordinator

Job Title: Promotional Products Account Coordinator

Status: Full-Time

Department: Promotional Products

Reports To: Print & Promo Manager

Description

Innovative is looking for an Account Coordinator to join our growing Promotional Products team. In this role, you'll manage client communications, coordinate projects from concept to delivery, and help ensure the successful execution of promotional products, print, and apparel initiatives.

If you're the type who thrives on juggling a variety of projects, enjoys building strong relationships with clients and vendors, and can run quick math in your head before your coffee kicks in, keep reading. You'll be an essential part of the team—keeping projects on track, managing the details, and delivering an exceptional client experience. Our goal is simple: make every client feel like they're your only client.

Responsibilities:

• Partner with clients to define project goals and bring ideas to life.
• Manage day-to-day client communication.
• Coordinate and manage promotional, print, and apparel requests to support marketing and branding initiatives.
• Create proposals, quotes, and presentations tailored for client engagement and business development.
• Coordinate with design, production, and vendor partners to ensure timelines and event dates are met.
• Monitor project progress and proactively adjust plans as needed.
• Anticipate challenges and act as a problem solver to keep projects on track.
• Collaborate with suppliers on product ideas, pricing, stock, and print techniques.
• Share regular updates with clients and internal teams to keep everyone aligned.
• Follow up after order delivery to ensure client satisfaction.
• Maintain accurate client data and order details.
• Attend occasional client events or industry trade shows.

What You Bring:

• 2 years of experience in the promotional products industry, preferred.
• Bachelor’s degree (preferred)

• Exceptional organizational and time-management skills

• Excellent mathematical aptitude and analytical ability
• Thinks critically and approaches problems logically
• Committed to producing high-quality, error-free work

• Identifies errors, inconsistencies, and opportunities for improvement

• Ability to work independently, manage complex tasks, and shifting priorities

• Proven ability to manage priorities, timelines, and deliverables in a fast-paced environment

• Creative thinker (bonus points if you have an eye on trends, especially in retail and merch).
• Excellent written and verbal communication skills.
• Resourceful, proactive, and solutions-oriented personality.
• Tech-savvy and quick to learn new tools (experience with Syncore Microsoft 365 is a plus).
• Genuinely invested in client success.

Equal Employment Opportunity 7/2026