Systems Administrator - IMC0841

Currently seeking a Systems Administrator to join the IT Operations team (IT Ops) supporting a 24x7x365 environment.

Work Location: On-site in Falls Church, VA, with up to two (2) days telework. Shift: Mon - Fri 7am-4:00pm ET. Work schedules are subject to change, based upon the needs and direction of the customer.

• The onboarding/transition period requires on-site support Monday – Friday, up to 60 days, prior to resuming the posted shift.

Basic Required Qualifications and Skills: Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.

• High School Diploma or equivalent required.
• At start date, must possess a valid IAT Level II certification in ACTIVE status.
• • In addition, must obtain a computing environment certification (e.g., CySA ) within six months of hire.
  • When 8140 requirements are implemented on program/contract, employees will need to conform to 8140 certification standards.
• 3 years of related experience in System Administration and/or IT Operations environment.
• Experience with:
• • ServiceNow ticketing systems
  • MS Windows Server 2019
  • Active Directory administration
  • Linux and Cisco network systems
• Extensive knowledge of:
• • MS Windows 10 and MS Office
  • Virtualization, patch management, and network security principles
• Physical Requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing. Demonstrated ability to exercise independent judgment, prioritize work, and resolve complex issues with minimal supervision.
• Excellent organizational and time management skills, with the ability to collaborate effectively and adapt to changing operational needs, with strong problem-solving and decision-making skills, while supporting a fast-paced and ITIL transitional environment.
• Excellent communication skills, both verbal and written, to support incoming customer support calls and emails, with the ability to maintain confidentiality and professional decorum.
• Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.
• All applicants must have an active DoD SECRET clearance day one and prior to entry on duty.

Desired Qualifications and Skills: It is desirable that the candidate have the following qualifications:

• Bachelor’s degree in information technology, or a related technical discipline, or the equivalent
  combination of education, technical certifications or training, and work experience.
• Multiple computing certifications in active status.

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

• Support a 24x7x365 IT Operations environment, support the team process, and participate in cross-functional teams.
• Administer, maintain, and enhance IT infrastructure, including physical and virtual servers, storage, and network systems.
• Monitor system performance, resolve incidents, and fulfill service requests using ITSM tools such as ServiceNow, maintain accurate documentation and communication throughout.
• Troubleshoot and resolve hardware, software, and network issues across Windows, Linux, and Cisco environments.
• Coordinate with external partners for escalated issues beyond program control.
• Manage Active Directory and core IT services, including user access, patch management, and system updates.
• Implement and maintain cybersecurity controls in compliance with DoD and organizational security standards; conduct audits and security assessments as required.
• Develop and maintain disaster recovery and business continuity plans; manage and test backup and recovery procedures.
• Create and maintain detailed documentation, system diagrams, and standard operating procedures to ensure operational continuity.
• Analyze recurring issues and recommend process or system improvements to enhance efficiency and customer satisfaction.
• Provide technical guidance and mentorship to end users and junior IT staff as needed.
• Other duties as assigned.

Salary and Benefits Information:
Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range.

Full-time positions at IMC are eligible to participate in any or all of the benefit programs offered, including 401(k) with a 3% employer match, paid time off, paid holidays, FSA spending, dental, vision, health insurance, company-sponsored AD&D, and life insurance. Benefits are subject to change. Positions at IMC may also be eligible for a bonus and/or other incentives.

For more information about IMC’s benefits, please visit our website at https://www.imcva.com/about-imc/careers

Background Information:

Innovative Management Concepts, Inc. (IMC), a Service-Disabled Veteran-Owned Small Business, provides a broad range of information technology IT services to government and commercial customers by placing a high priority on modernization, enhancing business processes through technology, and creating efficiencies through automation. Since its founding in 1989, IMC has offered solutions and expertise in: IT operations and maintenance, data management, cyber security, systems and network engineering and administration, cloud/hosting services, software development, website services, software quality assurance and testing (including IV&V), and project management. IMC is certified in International Organization for Standardization (ISO) 9001 Quality Management, ISO 27001 Information Technology Security Management, ISO 20000 Information Technology Service Management, and ISO 14001 Environmental Management System. Committed to continuous improvement and information security, IMC has been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration for both Development and Services and we are CMMC Level 2 (Ver 2.0) compliant. Find out more about IMC at www.imcva.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.