What are the responsibilities and job description for the IT Business Systems Analyst - HQ position at Innovative Labs?
About Innovative Labs
We are a leading maker of liquid dietary supplements, known for our innovation, strong R&D, and focus on quality. With our in-house team, we create custom liquid products for top wellness, nutraceutical, and food brands.
At Innovative Labs, we believe in teamwork and creativity. For over 15 years, we’ve helped brands bring new ideas to life with high-quality liquids, gels, purees, pastes, oils, and emulsions. Our modern facilities and dedicated team work together to make products that matter.
Here, you’ll grow, learn, and be part of a team that’s always improving and moving forward.
Why You’ll Love Working Here
Your Work Matters: Support the Brands People Use Every Day
Collaborate & Create: Join a team that values fresh ideas, open communication, and teamwork
Grow Your Career: We encourage curiosity, learning, and stepping up to new challenges
Supportive Culture: Thrive in a workplace that values your contributions and well-being
About the Job
The IT Business Systems Analyst plays a pivotal role in supporting, optimizing, and enhancing core business systems and processes within our contract manufacturing environment. This position partners closely with Finance, Quality, Operations, Manufacturing, Planning, and Purchasing to ensure effective system utilization, workflow development, and successful project delivery. The ideal candidate is detail-oriented, proactive, technically proficient, and experienced with ERP systems, with the ability to translate business requirements into actionable system and process improvements.
What You’ll Do
ERP Systems Support
• Provide functional ERP support, including issue resolution, user guidance, and workflow optimization.
• Maintain a deep understanding of ERP transactions, data structures, and system dependencies.
• Assist with reporting, data validation, and identifying opportunities for system enhancements.
Project Management
• Lead and manage cross-departmental projects from planning through execution and delivery.
• Collaborate with stakeholders to gather requirements, define scope, and document business processes.
• Coordinate project tasks, track progress, and ensure timelines, milestones, and deliverables are achieved.
Workflow & Process Development
• Design, implement, and maintain workflows, automations, dashboards, and forms within Monday.com or similar platforms.
• Develop detailed process maps, documentation, and standard operating procedures (SOPs).
• Provide end-user training and ongoing support to optimize workflow efficiency and adoption of process improvements.
Analytics & Technical Support
• Support data analysis, KPI monitoring, and visualization initiatives to guide decision-making.
• Assist with system integrations, data workflows, and troubleshooting.
• Collaborate with IT leadership to evaluate and implement new technologies, tools, and automation opportunities.
What Makes You a Great Fit
• Functional expertise with ERP systems in a business or manufacturing environment.
• Project management skills, including planning, coordination, and delivery of cross-functional initiatives.
• Ability to gather, document, and translate business requirements into system and process improvements.
• Strong analytical skills with the ability to interpret data, monitor KPIs, and generate insights.
• Proficiency with workflow and project management tools (e.g., Monday.com or similar).
• Excellent communication and collaboration skills for working across multiple departments.
• Problem-solving and adaptability to address system, workflow, or process challenges.
• Technical aptitude, including familiarity with system integrations and basic IT concepts.
• Bachelor’s degree in Information Technology, Business Information Systems, or a related field preferred, or equivalent professional experience.
• Hands-on experience supporting and enhancing ERP systems in a business or manufacturing environment.
• Demonstrated experience managing projects or cross-departmental initiatives from planning through delivery.
• Experience developing and maintaining workflows, automations, dashboards, and standard operating procedures (SOPs).
• Exposure to data analysis, reporting, and system troubleshooting.
• Experience providing end-user support, training, or process guidance
Preferred / Bonus Skills
• Basic understanding of development principles or programming logic.
• Experience writing or using SQL or other query tools.
• Exposure to BI dashboards, data analytics, KPIs, or visualization tools.
• Familiarity with API-driven integrations or low-code/no-code automation platforms
The Perks of Joining Our Team
• Comprehensive health, dental, and vision coverage—plus a few weeks of paid parental leave when it matters most.
• Paid time off and holidays to help you unwind and recharge
• Real opportunities to grow your skills and make an impact as we evolve
• A collaborative team that’s adaptable, supportive, and driven to succeed together
Ready to innovate with us?
Apply now and let’s build the future together!