What are the responsibilities and job description for the Customer Service Associate - HQ position at Innovative Labs?
About Innovative Labs
We are a leading maker of liquid dietary supplements, known for our innovation, strong R&D, and focus on quality. With our in-house team, we create custom liquid products for top wellness, nutraceutical, and food brands.
At Innovative Labs, we believe in teamwork and creativity. For over 15 years, we’ve helped brands bring new ideas to life with high-quality liquids, gels, purees, pastes, oils, and emulsions. Our modern facilities and dedicated team work together to make products that matter.
Here, you’ll grow, learn, and be part of a team that’s always improving and moving forward.
Why You’ll Love Working Here
- Your Work Matters: Support the Brands People Use Every Day
- Collaborate & Create: Join a team that values fresh ideas, open communication, and teamwork
- Grow Your Career: We encourage curiosity, learning, and stepping up to new challenges
- Supportive Culture: Thrive in a workplace that values your contributions and well-being
What You’ll Do
Provide customer facing support for Operations & Logistics.
- Schedule regular calls with customer operations to review Open Orders, Inventory, Scheduling updates & completed production figures.
- Manage incoming PO’s
- Prepare and send weekly Open Order Report (OOR) to customers.
- Prepare and send regular Open Inventory Reports
- Track Due Dates of PO’s and provide updates Account Managers.
- Send COA’s and any other shipment documents to the customer.
Perform as the keeper of Art and catalyst for Specs.
- Manage artwork according to Label SOP; ensure updated revisions are appropriately proofed, communicated to Purchasing and updated in Specs.
- Connect new art with obsoletion of old by communicating internally and with customer to plan finishing or disposing and charged.
- Work with the Quality and Documentation Control team to create and manage customer specifications.
- Fill out and submit required Change Forms and Deviations.
Clear and persistent internal communication with all functional teams.
- Liaise with Scheduling, Production & Shipping to receive & communicate timely updates.
- Manage any CAPA with Quality and customer and ensure timely completion.
- Contribute to the team by helping achieve overall goals and providing customer service coverage when needed.
What Makes You a Great Fit
- Knowledge of Microsoft Outlook, Word, Excel. Knowledge of ERP systems
- Good communication skills
- Attentive to details
- Ability to work as a team
- 2-4 years’ experience in Customer Service or Account Management roles
- Associates degree desired
The Perks of Joining Our Team
- Comprehensive health, dental, and vision coverage—plus a few weeks of paid parental leave when it matters most.
- Paid time off and holidays to help you unwind and recharge
- Real opportunities to grow your skills and make an impact as we evolve
- A collaborative team that’s adaptable, supportive, and driven to succeed together
Ready to innovate with us?
Apply now and let’s build the future together!
