What are the responsibilities and job description for the Genesys Cloud CX Architect-Newark, NJ (Hybrid)- Open for C2C position at Innovative IT Solutions Inc?
Required Skills:
- Hands on Contact Center or CCaaS Architecture
- Hands on experience in lead or architect with Genesys Cloud CX
- Strong experience in IVR, Omni Channel routing, integration and compliance
- Experience working in federated delivery models
Preferred:
- Genesys Cloud Certifications
- Healthcare or regulated industry experience
- Experience working with system integrated and professional services organisations