What are the responsibilities and job description for the Phlebotomist position at Innovative Health Diagnostics dba of MD Tox...?
Job Summary
IHDLab is seeking a skilled and customer-oriented Phlebotomist who will not only perform blood draws and specimen collection but also serve as a key liaison between our laboratory and our clients. This role requires strong interpersonal and communication skills to ensure a seamless patient experience while also maintaining positive client relationships and supporting account management functions.
Key ResponsibilitiesPhlebotomy & Patient Care
- Perform venipuncture, capillary punctures, and specimen collection efficiently and accurately.
- Ensure proper handling, labeling, and transport of specimens to maintain sample integrity.
- Educate patients on procedures, ensuring comfort and confidence throughout the process.
- Adhere to all health and safety regulations, infection control, and HIPAA guidelines.
Client & Account Management Support
- Serve as a point of contact for partner clinics, physician offices, and other healthcare providers.
- Ensure client satisfaction by resolving concerns, providing updates, and facilitating smooth communication.
- Monitor account activity, including volume commitments and client-specific needs.
- Work closely with the business development and operations teams to ensure service excellence.
- Assist with client onboarding and training on proper specimen collection and submission protocols.
Administrative & Operational Duties
- Maintain accurate patient and client records, ensuring timely documentation.
- Track inventory and coordinate supply orders to ensure proper availability of collection kits.
- Support quality control processes by identifying and escalating issues as needed.
- Provide feedback on workflow improvements to enhance both patient and client experiences.
Required Qualifications
- Certification in Phlebotomy (CPT, RPT, or equivalent) required.
- Minimum 2 years of phlebotomy experience in a clinical or laboratory setting.
- Strong knowledge of specimen handling, processing, and safety protocols.
- Customer Service
Preferred Qualifications
- Experience in Customer Service
- Background in working with diagnostic laboratories, physician offices, or mobile phlebotomy services.
- Knowledge of insurance processes, billing, and reimbursement for lab services.
Soft Skills & Competencies
- Strong interpersonal skills – Ability to build trust and rapport with both patients and clients.
- Excellent communication – Clear and professional in verbal and written interactions.
- Customer service mindset – Dedicated to ensuring positive patient and client experiences.
- Problem-solving ability – Proactively addresses concerns and escalates issues as needed.
- Time management – Balances multiple priorities efficiently while maintaining attention to detail.
- Collaboration & teamwork – Works well with internal teams, physicians, and external partners.
- Adaptability – Able to handle fast-paced environments and shifting client needs.
Compensation & Benefits
- Competitive salary based on experience with Bonus potential
- Healthcare, dental, and vision benefits.
- Bonuses
- Opportunities for professional growth and advancement.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Experience:
- Phlebotomy: 2 years (Required)
License/Certification:
- Certified Phlebotomy Technician (Required)
Work Location: In person
Salary : $20 - $25