What are the responsibilities and job description for the Technical Sales Representative position at Innovative Control Systems, Inc?
Innovative Controls Systems (ICS) is part of Vehicle Wash Solutions, a leader in the Vehicle Wash Manufacturing industry.
ICS brings expertise and industry leadership in POS MGT Systems, Payment Terminals, Car Wash Controllers, Accessories, and other Car Wash Equipment. Excellent benefits package with health, dental, vision, disability & life insurance. Paid time off, paid holidays as well as an on-site Cafeteria and Employee Fitness Center.
Summary
The Technical Sales Representative is a new role to Innovative Control Systems designed to be the technical resource supporting our regional outside sales team, inside sales team, and customer base, verifying technical quote accuracy, order entry, and providing a high level of service to meet customer needs. In addition to the sales team, this role will also work closely with Support, Accounting and Production Departments. This person is required to maintain a positive, professional and cooperative relationship with all departments within the company as well as with all ICS customers, distributors and vendors.
Essential Duties And Responsibilities
Education:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
ICS brings expertise and industry leadership in POS MGT Systems, Payment Terminals, Car Wash Controllers, Accessories, and other Car Wash Equipment. Excellent benefits package with health, dental, vision, disability & life insurance. Paid time off, paid holidays as well as an on-site Cafeteria and Employee Fitness Center.
Summary
The Technical Sales Representative is a new role to Innovative Control Systems designed to be the technical resource supporting our regional outside sales team, inside sales team, and customer base, verifying technical quote accuracy, order entry, and providing a high level of service to meet customer needs. In addition to the sales team, this role will also work closely with Support, Accounting and Production Departments. This person is required to maintain a positive, professional and cooperative relationship with all departments within the company as well as with all ICS customers, distributors and vendors.
Essential Duties And Responsibilities
- Support region commercial teams with Request for Quote (RFQ) and technical support process
- Review customer specifications, recommend appropriate products for application, and develop technical quotes for commercial (inside & outside sales teams)
- Update and verify accurate system entries between Oracle, Salesforce, RFQ for accurate order processing.
- Build and maintain relationships with the regional sales managers and channel
- Maintain a high level of service as customer base increases
- Contact customers regarding coordination of shipments, installation dates, and other end of sales cycle activities.
- Enter system orders and quotes from customers
- Work as a team to support each other as needed
Education:
- Technical or Associate’s degree/certification in Electrical, Engineering, Electro-Mechanical or other related technical field, plus 3 year of experience in a technical sales role or similar supportive sales and quoting role.
- High School diploma or GED equivalent plus 5 years of experience in a technical sales role or similar supportive sales and quoting role.
- Daily use of Microsoft Suite, including Outlook, Word, and Excel
- Demonstrated strong organizational and problem-solving skills.
- Experience using an ERP (preferably Oracle) to gather information necessary for quoting and making updates/changes where needed.
- Experience using CRM software (Salesforce and Zendesk are preferred) in quoting and other customer interactions.
- Strong interpersonal, verbal, and written communication skills.
- Must possess a strong attention to detail and be able to work with a high degree of accuracy.
- Must be self-motivated and able to work with minimal direct supervision.
- Knowledge of the competitive landscape of the carwash market and ability to position different solutions (preferred)
- Familiar with at least one of the leading CAD software, such as Inventor, AutoCAD, Pro/E, UG, Catia, Solid Works (preferred)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.