What are the responsibilities and job description for the HR Implementation & Support Specialist position at Innovative Business Solutions, Inc?
With rapid growth, a large customer base, and increasing demand for our web-based Human Resource, Payroll and Time & Attendance Management platform, Innovative Business Solutions is seeking a talented, dynamic and experienced individuals to join our team. To build on our success, we’re looking for a skilled Product Specialist with knowledge of Human Resources to aid our Human Resource Product.
Innovative serves over 800 employers, who rely on us to provide solutions to the variety of challenges they face in administering to their respective workforce needs. Since inception in 1991, our commitment to exceptional customer service has set us apart in the industry. We offer a broad selection of employee benefits, including 401(k) with employer contribution, medical, dental, FSA, LTD, life insurance, vacation and sick leave and paid holidays.
Principal Duties:
- For our HR module, provide implementation and technical support for clients
- Client requirement gathering, configuration, implementation and training of proprietary HRMS software
- Perform customer services functions by answering customer requests and questions ad hoc.
- Manage HRMS systems in accordance with state and federal regulations
- Perform new customer HRMS onboarding, orientations and training by webinar/teleconference
- Support and lead technical presentations, demonstrations and business and development specific to HRMS
- Maintain highest level of HRMS technical and HR market knowledge; create thought leadership through writing, user group presentations and Innovative community involvement
- Act as a partner advocate for project success and best practices
- Other duties as assigned
Innovative Business Solutions, Inc., is proud to be an equal opportunity workplace, and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other legally protected basis.