What are the responsibilities and job description for the Operational Lead, Donor Collections position at Innovative Blood Resources?
Summary
This position ensures that daily functions at a collections operation are completed correctly each day. This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards. This also includes ensuring blood donors are processed efficiently with the highest level of customer service. The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism. The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation.
Schedule Flexible schedule with rotating weekends.
Job Responsibilities
Provides daily supervision of a collections site
Ensures all donor collections processes are performed per SOP
Manages donor flow and trouble shoot donor scheduling issues
Addresses customer service issues and initiate service recovery
Maintains proper stock levels of supplies at collections site
Communicates pertinent information to collections staff at site daily
Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management
Performs collections procedures to maintain efficiency at operation
Performs whole blood, special, and automation collections in accordance with applicable policies and procedures
Follows safety procedures
Provides excellent customer service to donors, patients, and sponsors
Provides coaching to collections staff at site
Addresses any policy/SOP deviations observed with collections staff
Assists with venipuncture adjustments
Attends meetings and training sessions as scheduled
IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.
Education
HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program
Prefer medical or health care academic program or coursework
Experience
Two and one half (2.5) years of total experience in health care or customer service
Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment
Other
Phlebotomy, Medical Assistant Certificate or EMT preferred
Valid Driver’s license
Excellent communication skills, both verbal and written
6 month experience in a lead or supervisor role preferred
Teamwork and working with others
High level of problem solving/ critical thinking skills
Intermediate computer skills
Founded in 1968, Nebraska Community Blood Bank (NCBB) has served Nebraska and western Iowa for more than 50 years, delivering more than 60,000 lifesaving blood products annually to 25 hospitals, EMS and healthcare partners. NCBB is part of New York Blood Center Enterprises (NYBCe), which spans 17 states and delivers one million blood products to 400 U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200 research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NCBB serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ncbb.org. Connect with us on Facebook, X, Instagram, and LinkedIn.
This position ensures that daily functions at a collections operation are completed correctly each day. This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards. This also includes ensuring blood donors are processed efficiently with the highest level of customer service. The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism. The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation.
Schedule Flexible schedule with rotating weekends.
Job Responsibilities
Provides daily supervision of a collections site
Ensures all donor collections processes are performed per SOP
Manages donor flow and trouble shoot donor scheduling issues
Addresses customer service issues and initiate service recovery
Maintains proper stock levels of supplies at collections site
Communicates pertinent information to collections staff at site daily
Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management
Performs collections procedures to maintain efficiency at operation
Performs whole blood, special, and automation collections in accordance with applicable policies and procedures
Follows safety procedures
Provides excellent customer service to donors, patients, and sponsors
Provides coaching to collections staff at site
Addresses any policy/SOP deviations observed with collections staff
Assists with venipuncture adjustments
Attends meetings and training sessions as scheduled
IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.
Education
HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program
Prefer medical or health care academic program or coursework
Experience
Two and one half (2.5) years of total experience in health care or customer service
Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment
Other
Phlebotomy, Medical Assistant Certificate or EMT preferred
Valid Driver’s license
Excellent communication skills, both verbal and written
6 month experience in a lead or supervisor role preferred
Teamwork and working with others
High level of problem solving/ critical thinking skills
Intermediate computer skills
Founded in 1968, Nebraska Community Blood Bank (NCBB) has served Nebraska and western Iowa for more than 50 years, delivering more than 60,000 lifesaving blood products annually to 25 hospitals, EMS and healthcare partners. NCBB is part of New York Blood Center Enterprises (NYBCe), which spans 17 states and delivers one million blood products to 400 U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200 research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NCBB serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ncbb.org. Connect with us on Facebook, X, Instagram, and LinkedIn.