Bilingual Medical Office Assistant/Receptionist - Front and Back Office

We are an Outpatient Mental Health Center, and are currently seeking to fill the position of Mental Health Office Assistant to help with front and back office duties. This job involves face-to-face interaction with clients, clinicians, and other staff.

• Greeting clients in a warm and friendly manner in person and over the phone
• Scheduling Clients
• Checking in clients daily
• Securing client authorizations for treatment and services
• Collecting and verifying client insurance benefits online, or over the phone
• Completing Initial Admission Assessments
• Assisting clients in completing necessary forms and documentation
• Scheduling patient appointments in person and over the phone.
• Scanning files, faxing paperwork, confirming appointments, & restocking inventory.
• Filing client paperwork, & creating client charts
• Retrieving client charts for clinician use
• Obtain patient, billing and insurance information in order to maintain current and accurate information in patient files, documentation software
• Prepare forms and reports as well as conduct billing activities as necessary.
• Perform general clerical functions including a working knowledge of all front desk duties
• Coordinate patient charts and appointments to ensure timely service.
• Verify insurance eligibility of patients and authorization to determine if services are covered.
• Provide information to patients advising them of their financial responsibility and payment required at each visit.
• Administer quality assurance programs to ensure patient satisfaction with facility.
• Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow.
• Maintain a system of controls for cash receipts, including daily entry and daily reconciliation processes to ensure proper handling of monies received.
• Foster and support a workplace culture that emphasizes the importance of Customer Service.
• Work with patients, doctors, payors sources, and internal departments to resolve concerns and problems
• Perform other duties as requested.
• Minimum Skills, Knowledge & Abilities (including licensure, certification and other job-related credentials)
• High School Diploma or equivalent required
• Medical Assistant Certification preferred
• Courses in bookkeeping and accounting OR work experience in a healthcare or related setting.
• One to two years medical and administrative experience preferred.
• Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians.
• Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service.
• Applicants should be flexible in a potentially high traffic environment, MUST have to ability to multi-task and prioritize duties, ability to work with little supervision and remain disciplined.
• Bilingual is REQUIRED (Spanish)

Management specific tasks include, but are not limited to:

• Client issues and complaints
• Front staff questions/training
• Provider relations
• Paperwork needs of the facility
• Additional reception duties, as needed
• Expansion of referral sources
• Community outreach

Job Type: Full-time

Pay: $21.12 - $25.44 per hour

Work Location: In person

Salary : $21 - $25