What are the responsibilities and job description for the Program Director position at Innovation At Work Inc?
Description
The Program Director is responsible for overall contract performance, staff supervision, and daily operations of a 24/7 monitoring and support program serving homeless Veterans in a transitional tiny shelter community. This role ensures compliance with VA requirements, maintains service quality, and oversees all personnel and reporting functions.
Key Responsibilities
- Provide overall program management and oversight
- Supervise Lead Monitors and Monitor staff across all shifts
- Ensure 24/7 operational coverage and staffing
- Serve as primary point of contact with VA COR and stakeholders
- Oversee:
- Daily Activity Reports (DARs)
- Incident reporting
- Staffing schedules and coverage
- Ensure compliance with:
- VA policies
- Safety protocols
- Contract requirements
- Conduct staff training, performance evaluations, and coaching
- Monitor quality assurance and implement improvements
- Manage conflict resolution and escalation issues
Requirements
Qualifications
- Bachelor’s degree (preferred)
- 3–5 years of program or operations management
- Experience supervising staff in 24/7 environments
- Strong leadership, communication, and organizational skills
- Experience with homeless services, social services, or security operations (preferred)
- Requirements
- Must work onsite (no remote)
- Ability to manage high-pressure environments
- Background check required