Systems Manager

The Role:

The Systems Manager will serve as a dedicated onsite resource at their assigned iA customer location in St. Johns, FL, a suburb of Jacksonville. The Systems Manager will support the customer’s daily operations and will troubleshoot and assist in the maintenance of iA equipment at the customer’s facility. The Systems Manager will act as a liaison between the customer and iA, providing valuable feedback regarding the system’s performance regularly. For new customer automation systems, the Systems Manager will also assist with the initial installation to ensure the system will meet customer expectations. 

Your schedule in this role will be Monday - Friday with the typical hours being 8:00 AM - 5:00 PM or Sunday - Thursday with the typical hours being 1:00 PM - 10:00 PM.

What you’ll do:

• Monitor system performance and collaborate with on-site staff to optimize efficiency.
• Troubleshoot and repair system issues, ensuring timely and effective resolution.
• Manage and track spare parts inventory in coordination with site maintenance staff.
• Provide after-hours remote support to customers as needed.
• Collaborate with iA’s engineering teams and subcontracted vendors to resolve system and component issues.
• Monitor dispenser and canister activities, identifying common issues and failure points, and communicates findings to iA’s Counting Technology team.
• Serve as a subject matter expert, advising customers on system performance, enhancements, and risk prevention strategies.
• Analyze system data to drive informed decisions and conducts periodic performance reviews with staff.
• Lead regular site meetings to review equipment status and overall operational performance.
• Request and manage parts through the proper Return Material Authorization (RMA) process as needed.
• Partner on software installations, updates, and patches, ensuring proper configuration and functionality at each workstation.
• Adhere to customer protocols and SOPs for software installations, updates, changes, and backups.

What you'll bring:

• 3 years of experience in the automation industry (e.g., robotics, conveyance systems, or other related systems).
• Proven ability to communicate complex issues clearly, build client confidence, and collaborate cross-functionally with professionalism and tact.
• Strong attention to detail and organizational skills.
• Basic high voltage troubleshooting skills and proficiency with tools like a multimeter.
• Ability to work independently and manage time effectively.
• Minimum of 1 year of project management experience.
• Availability to work either Monday – Friday, 8:00 AM - 5:00 PM or Sunday – Thursday, 1:00 PM - 10:00 PM, and participate in a rotating on-call schedule (three weeks per year for critical customer escalations)
• Willingness to travel up to 12 weeks for initial onboarding and training.
• Valid driver’s license with a clean driving record.

Even better if you have:

• Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, Information Systems, or a related field.
• Hands-on troubleshooting experience with FANUC robotics.
• Experience programming industrial automation systems (e.g., PLCs).
• Proficiency in creating and editing SQL queries.
• Project Management certification (e.g., PMP, CAPM) or Six Sigma / Lean Manufacturing experience.

What are the perks?

• Generous time off policy that allows you to put your family first
• Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
• Competitive benefits, salary, and talent development opportunities
• Commitment to professional development and working for a company where your voice is heard

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Compensation:

The estimated base annual salary range for this position is $100,198.00 to $135,562.00, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.

More about iA:

iA® (Innovation Associates®) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.

Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.

Our Products:

• Software
• Modular Hardware
• Sophisticated Counting and Collation Devices

Our Core Values:

• Solutions Driven
• Customer Centric
• Championing Diversity
• Empowering Ownership
• Trust Daringly

To learn more about iA’s product, people and culture visit us at iarx.com OR check us out on LinkedIn, Facebook, and YouTube!

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.