Parts & Customer Support Associate

Parts & Customer Support Associate

This role serves as the first point of contact for customers, providing customer service, basic technical support, and assistance with parts and systems. The position also involves organizing tickets, emails, and internal systems while coordinating with customers and internal teams.

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone and email
• Provide general customer service, basic technical support, and parts assistance
• Manage and organize support tickets, emails, and customer records
• Identify parts at a basic to intermediate level and assist with parts-related questions
• Escalate issues appropriately based on urgency and scope
• Coordinate with internal teams and customers to resolve issues
• Ensure timely follow-ups and support sales as needed
• Maintain organized systems and complete administrative tasks

Qualifications:

• At least 2 years of experience working directly with customers; preferably in a business to business environment
• Excellent verbal communication and interpersonal skills as well as ability to problem solve
• Must be detail-oriented and well organized
• Must be able to work independently and with a team
• Microsoft Office Suite (Word, Excel, Outlook)
• Prior car wash related experience including understanding of the mechanics of car wash equipment preferred.

Benefits of joining the team:

• $22 - $25 per hour
• Health, Dental & Vision after 60 days
• Short-term and Long-term disability & Life Insurance after 60 days
• 401K with 5% company match
• 3 weeks of Paid Time Off
• Free Car Washes
• Hybrid remote schedule after training period

Company Overview:

Hoffman Development is a family-owned company that operates Hoffman Car Wash and innovateIT brands. Founded in 1965, Hoffman Development has been a leading provider of innovative car washes in New York since 1965.

innovateIT is Hoffman Development’s newest venture, established in 2019. innovateIT is a manufacturing company that designs, manufactures, and distributes car wash equipment. innovateIT provides high quality, reliable car wash equipment such as conveyors, wheel blasters, chemical dispensing systems, software packages and much more. Design and manufacturing are done in Albany, NY.

Hoffman Development Corporation is an equal opportunity employer. It provides employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity, pregnancy, sexual orientation) national/ethnic origin, age, marital status, familial status, disability, military status, predisposing genetic characteristics, being a victim of domestic violence, or any other status protected under state, federal or local law. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.