What are the responsibilities and job description for the Customer service technician position at Innovair Solutions?
Joining us as a Customer Service Technician means applying your remarkable customer service mindset and multitasking ability to make a real impact.
As a Customer Service Technician, you will be responsible for supporting sales teams and customers through daily interactions, order management, and service coordination, while contributing to overall customer satisfaction and operational efficiency.
On a Daily Basis, You Will
You’re the person we’re looking for if you have:
As a Customer Service Technician, you will be responsible for supporting sales teams and customers through daily interactions, order management, and service coordination, while contributing to overall customer satisfaction and operational efficiency.
On a Daily Basis, You Will
- Support sales managers for the US market with daily customer communications
- Enter and update sales orders using Excel and Microsoft D365 ERP (training provided)
- Answer calls and provide support regarding product availability and after-sales service
- Collaborate with various departments to fulfill customer requests
- Assist technical support with warranty claims, returns, and urgent parts requests
- Prioritize customer needs while aligning with company objective
You’re the person we’re looking for if you have:
- A minimum of 3 years of relevant experience in customer service
- A diploma in administration, secretarial studies, human sciences, or a related field
- Excellent verbal and written communication skills in English (Spanish is an asset)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong teamwork, organization, and attention to detail
- Profit-sharing program
- Group insurance with 80% employer contribution, including GAP deductible coverage