What are the responsibilities and job description for the Care Management Assistant position at InnovaCare Management Services Company, LLC?
Provides administrative support to case manager and clinic team by:
Reviewing daily schedules to identify high-cost patients
Participate in daily clinic morning huddles
Participate in weekly UM/CM rounds
Perform task-driven outreach according to plan of care
Schedules follow up appointments after ED events
Send letters / reminder for patients not seen not established
Follow up with other teams for pending tasks completeness
Also:
Provides Tier Two patient outreach for short term case management
Follows up on referral/ DME / specialists visits completeness with patients
Assists with required paperwork from hospitals. SNFs. LTAC, Home health
Tuck in calls to real time rising risk patients
Assists case manager and clinic staff with daily outreach for specific tasks
Confirm medication is being taken; Confirm patient attended specialist appointment and update goals; Confirm patient has received DME, HHC or any resources outlines in the plan of care
Minimum Required Education, Experience & Skills
- College degree or completion of college courses in healthcare, care management, or similar focus.
- Medical Assistant, health coaching, or care management prior experience preferred
Preferred Education, Experience & Skills
- Good interpersonal skills
- Able to stay in constant communication with the team.
- Able to multitask in a fast-paced environment
- Bilingual in English/Spanish preferred but not required
