What are the responsibilities and job description for the Patient Care Coordinator position at InnovaCare Clinical Professionals?
InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physicianled model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the wellbeing of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.
Why Join InnovaCare Health:
Our Philosophy:
We don't just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our wholeperson, hightouch approach looks beyond symptoms to understand each patient's full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active.
Our Model of Care:
We're committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support longterm health, independence, and quality of life. As a onestop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey. We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.
Essential Job Functions
Welcomespatientsand visitors upon arrival to the clinic. Manageswaiting room to ensure wait times are within15-minutesof arrival. If not, the PCC keeps the patients and visitors notified of any delays.
Manages the front desk workflow and communicates with theMA's.
Manages theprovidersschedule daily.
Maintainsaccurateregistration by obtaining, recording, and updating personal and financial information.
Assistspatients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters asappropriate, transportation services or prescriptionassistance); andPCP change ifnecessary.
Assistspatientwith intake processes includingscanning required documents.
Collectspatient's financial payment responsibility (ex.co-payments, co-insurance, deductiblesorissuesreceipts).
May manage cashierboxor similarlocation,balancesdaily deposits, andpreparesbank depositsaccording to company policies.
Processes walk-in patients and visitorssuch as greets, promptly and professionallyanswers phone calls, and if applicable, schedules appointments per guidelines.
Answers phones and schedules appointments.May alsoassistthe case manager with scheduling hospital follow-up.
Manages medical records (maintains, files/scans, prepares for schedule).
Ensures all correspondence is scanned and/or filed intimelymanner.
Processes requests for medical records release andmaintainsappropriate logs, etc.
Performs all other related duties as assigned.
Minimum Required Education, Experience & Skills
High school diploma or GED equivalent.
Strong customer service focus.
Effective written and oral communication skills.
Teamwork orientation.
Organized and ability to manage competing priorities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert in computer literacy in electronic healthrecord.
Ability to react calmly and effectively in emergency situationsrequired.
Basicmathematical skills.
Safe work practices in a clinic setting.
Able to follow through with delegated tasks.
Preferred Education, Experience & Skills
At least2-3yearsin a medical related customer service role.
Bilingual in English/Spanish preferred but notrequired.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.