What are the responsibilities and job description for the Warranty Claim Support Specialist position at Innova?
A client of Innova Solutions is immediately hiring for a Warranty Claim Support Specialist.
Position type: Full-time, Contract
Duration: 6 months, possible extension
Location: Remote
About the Role:
Customer Specialist– Warranty Administration (Virtual) As a Customer Specialist, you will provide virtual support to customers, Account Managers, and store teams with a primary focus on warranty administration. You will manage warranty claims from start to finish, ensuring accurate documentation, clear communication, and timely resolution. This role handles a higher volume of warranty-related inquiries than typical store roles and requires strong organization, technical understanding, and customer service.
Responsibilities:
• Customer Support (Primary)
• Handle warranty inquiries via phone, Salesforce cases and email, guiding customers through requirements and eligibility.
• Enter, track, and manage warranty claims on behalf of Account Managers and store teams.
• Communicate claim status, gather documentation, and resolve issues within policy guidelines.
• Identify potential product or service opportunities and share with Account Managers.
Operations:
• Execute accurate, timely warranty workflows and maintain documentation.
• Support virtual communication for warranty updates, training, or programs.
• Suggest improvements to warranty processes and customer experience.
General
• Complete required training and support team initiatives.
• Occasional travel may be needed for meetings or district support.
Qualifications
• High school diploma or GED required; 2 years in customer service, inside sales, or warranty-related roles.
• HVAC or mechanical experience is beneficial.
• Strong communication, problem-solving, and computer skills (Salesforce, Word, Excel, Outlook).
Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Nikhil Shrivastava
678-667-2904
nikhil.shrivastava@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $18.00 - $20.00 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
Website: https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.
Position type: Full-time, Contract
Duration: 6 months, possible extension
Location: Remote
About the Role:
Customer Specialist– Warranty Administration (Virtual) As a Customer Specialist, you will provide virtual support to customers, Account Managers, and store teams with a primary focus on warranty administration. You will manage warranty claims from start to finish, ensuring accurate documentation, clear communication, and timely resolution. This role handles a higher volume of warranty-related inquiries than typical store roles and requires strong organization, technical understanding, and customer service.
Responsibilities:
• Customer Support (Primary)
• Handle warranty inquiries via phone, Salesforce cases and email, guiding customers through requirements and eligibility.
• Enter, track, and manage warranty claims on behalf of Account Managers and store teams.
• Communicate claim status, gather documentation, and resolve issues within policy guidelines.
• Identify potential product or service opportunities and share with Account Managers.
Operations:
• Execute accurate, timely warranty workflows and maintain documentation.
• Support virtual communication for warranty updates, training, or programs.
• Suggest improvements to warranty processes and customer experience.
General
• Complete required training and support team initiatives.
• Occasional travel may be needed for meetings or district support.
Qualifications
• High school diploma or GED required; 2 years in customer service, inside sales, or warranty-related roles.
• HVAC or mechanical experience is beneficial.
• Strong communication, problem-solving, and computer skills (Salesforce, Word, Excel, Outlook).
Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Nikhil Shrivastava
678-667-2904
nikhil.shrivastava@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $18.00 - $20.00 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100 certifications
Website: https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.
Location/Region: Westbrook, Maine
Salary : $18 - $20