What are the responsibilities and job description for the Dispatch Coordinator - HVAC Office Support (In Office) position at Innova Heating and Cooling?
Innova Heating & Cooling | Portland/Vancouver Metro | In-Office | Full-Time | Hourly Commission
About Us
Innova Heating & Cooling is a family-owned HVAC company serving the Portland/Vancouver metro. We were built on one idea: fix things the right way, price them honestly, and back it up. We're a small, growing team and we need someone in the office who keeps things moving so nothing falls through the cracks.
The Role
This is an in-office, desk-based dispatch role. You're the hub between our field techs, our customers, and our vendors. Customers get scheduled. Estimates get followed up on until they close. Invoices get paid. Equipment gets ordered and tracked down. And when a warranty claim needs pushing, you're the one on the phone with the manufacturer making it happen.
What You'll Do
- Schedule and coordinate customer appointments
- Follow up on open estimates until they close (or get a firm no)
- Follow up on unpaid invoices
- Track equipment orders and learn to source parts and equipment with guidance
- Interface directly with warranty companies on active claims and push status updates
- Answer inbound calls, book jobs, and route questions to the right person
- Keep our job management system (Housecall Pro) organized and current
What We Need
- Organized and detail-oriented, you don't let things sit
- Comfortable on the phone with customers and vendors
- Strong follow-through, you don't need to be told twice to chase something down
- Willing to learn how to source HVAC equipment (we'll train you)
- Reliable, shows up, works well without being micromanaged
- Prior dispatch, scheduling, or office admin experience is a plus but not required
- Bonus: experience working with HVAC and home warranty companies (claims, authorizations, status follow-up)
What You Get
- Hourly pay plus commission opportunity
- Full-time, in-office hours
- Small team where your work actually matters and gets noticed
- Room to grow as we scale
- Direct access to ownership, no red tape
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23 - $25